Service Tech - Sacramento

Pella Windows & Doors

Posted 3 months ago

Full Time

Sacramento, California

In Person

Smart Summary

Responsibilities

The Service Tech is responsible for installing, repairing, and servicing Avanti windows and doors in newly constructed homes. This includes performing final touch-ups, adjustments, and ensuring all products are defect-free before homeowner occupancy.

Qualifications

You have experience with hand and power tools, basic math knowledge, and a clean Motor Vehicle Record (MVR). You are able to professionally communicate with homeowners and follow company safety guidelines and procedures. Prior customer service experience is preferred, and a willingness to learn is essential.

Must Have Skills for ATS

hand tools

power tools

Motor Vehicle Record (MVR)

English

OSHA fall protection

Job Description

Responsibilities/Accountabilities:  

Professionally communicating with homeowners and other Avanti colleagues  

Follow rules related to vehicles and safety  

Start times are promptly at 6 AM, M-F  

Occasional Saturday availability may be required  

Installing Avanti window & door products into newly constructed homes 

Properly executing designated flashing and install methods for vinyl windows & doors 

Learning The Avanti Install Method (AIM) 

Helping and supporting team members 

Always following company safety guidelines 

Ability to communicate with customers and set proper expectations 

Ability to follow and enforce company policy and procedures 

 Skills/Knowledge:  

Speak and write in English  

36-month minimum, clean Motor Vehicle Record (MVR) Service Tech are Required to Drive Company Vehicle  

Use of hand-tolls and power tools required  

Attention to detail is required  

Regularly carry up to 80 pounds; team lift when required  

Have a positive attitude   

Okay working from a ladder up to 20’ height  

Basic math knowledge  

 Communication Skills:  

Proficient verbal and written English language skills are required as well as good public relations and customer service skills.  Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.  Must display excellent phone and email etiquette.  Must be able to present an appropriate attitude for the situation when interacting with customers or coworkers.    

Qualifications and Skills 

1-2 years’ customer service, customer interaction experience preferred.  

Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.   

Must be able to tolerate outdoor elements  

Clean driving record and MVR a premium 

Looking for leaders with the ability to listen and advance 

Punctual and reliable; be at work on time every day 

Construction experience a plus 

Window experience a plus 

I am willing to learn AIM method, on-the-job training from day one 

Ability to use cordless drivers, levels, and nail guns 

Ability to safely climb a ladder 

Ability to follow OSHA fall protection procedures 

Ability to lift up to 30-100 lbs. several times per day 

Ability to work in a team environment 

Ability to embrace, improve, and more importantly enjoy the opportunity to grow rapidly growing company 

Ability to communicate professionally and manage customer expectations 

Pella Windows & Doors

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, the Pella Family of Brands includes a robust product offering sold and installed through multiple channels. We are a growing, privately owned company with 20 manufacturing locations and more than 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by organizations such as Newsweek, Forbes, Glassdoor and Fast Company. We’ve been honored for innovation, workplace culture and design excellence, including Fast Company’s Best Workplaces for Innovators and Yello’s Top 100 Internships. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. We empower you to do the work you’re most proud of, offering individualized development plans, cross-functional experiences and opportunities for career growth. With talent like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion? Follow us on: Instagram: www.instagram.com/pellawindows Facebook: www.facebook.com/pellawindowsanddoors Pinterest: www.pinterest.com/pellawindows TikTok: www.tiktok.com/@pellawindows YouTube: www.youtube.com/pellawindowsanddoors Threads: www.threads.net/@pellawindows For careers, visit: http://pellacareers.com For life inside Pella follow: Facebook: www.facebook.com/careersatpella Instagram: www.instagram.com/lifeatpella
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