Access Specialist - Nights
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Community Health Systems Professional Services Corporation
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Access Specialist - Nights
Community Health Systems Professional Services Corporation
Posted 3 months ago
Full Time
Birmingham, Alabama
In Person
Smart Summary
Responsibilities
The Access Specialist is responsible for capturing patient demographics, verifying insurance eligibility, and scheduling procedures. They also maintain organized medical records and provide professional customer service to patients and their families.
Qualifications
You have 0-2 years of experience in a healthcare setting, including patient registration or medical office scheduling, and a background in customer service. You possess strong interpersonal skills, attention to detail, and proficiency in registration systems and insurance verification tools.
Must Have Skills for ATS
patient registration
medical office scheduling
customer service
registration systems
insurance verification tools
Job Description
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions
- Interacts with patients and their families to address questions and provide courteous, timely assistance.
- Regulates schedules based on procedure requirements, physician availability, and staffing needs.
- Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
- Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
- Collects and records patient financial responsibility estimates as applicable.
- Communicates operative reports daily to appropriate physician offices.
- Compiles and organizes documentation to ensure completion of patient medical records.
- Prepares charts for upcoming procedures, including nursing documentation and registration forms.
- Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
- Responds to requests for medical records in a timely and efficient manner.
- Answers and returns phone calls, addressing questions with professionalism and courtesy.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
- 0-2 years of experience in a customer service role required
- Strong interpersonal and customer service skills.
- Ability to handle sensitive information with confidentiality.
- Proficiency in using registration systems and insurance verification tools.
- Attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.
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Community Health Systems Professional Services Corporation
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