Customer Service Representative

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GlacierPoint Enterprises Inc

Posted 3 months ago

Full Time

Edison, New Jersey

In Person

Smart Summary

Responsibilities

The representative will handle incoming and outgoing calls to take orders and respond to customer inquiries. They will collaborate with account personnel to promote products and ensure customer needs are met.

Qualifications

You have a High School Diploma or GED and experience in sales and customer service, preferably in the grocery or foodservice industry. You are adept at handling inbound calls, providing product knowledge, and delivering exceptional customer service in a high-volume environment.

Must Have Skills for ATS

Microsoft Office

Excel

Job Description

Looking for new opportunities?

Look no further because GlacierPoint Enterprises is HIRING!

Who We Are: GlacierPoint Enterprises is a leader in the ice cream distribution industry, primarily delivering ice cream, but also delivering frozen food, beverages, and a variety of other products to a host of customers on the East Coast. As a Direct Store Delivery (DSD) organization, we deliver product from our supplier/distributor directly to a retail store, thereby bypassing a retailer’s distribution center.

GlacierPoint is recognized as an exceptional distribution partner to suppliers and retailers with an extensive history of dependability, reliability, and consistency. Our products are fast-turning, high velocity, and high consumer demand merchandise. We offer the best-in-class product, including the leading national and regional brands. We operate out of over 20 facilities covering New York, New Jersey, Pennsylvania, Delaware, Maryland, Chicago, Virginia, and the Carolinas with a rapidly expanding footprint.

What We Offer:

  • $$$$ Competitive rates
  • Excellent benefit plans, including medical, dental, & vision, life insurance, disability,401(k) contributions, FSA, and paid time off
  • Company-wide perks, including paid holidays, employee appreciation events and flexible schedules
  • Friendly atmosphere

What We Need:

Currently looking for an entry level Customer Service Representative to join our team in Edison, NJ. A typical day will consist of responding to customer questions, taking orders, and providing knowledge about our product, while delivering exemplary customer service.

Additional Duties involve:

· You will handle & execute all incoming and outgoing calls on a daily basis

· You will provide exceptional customer service while communicating, selling, promoting our products to our customers

· You will work closely with account personnel to ensure that together the customer’s needs are met and assist other departments when needed

· Other customer related duties as assigned or asked of by Customer Service Manager

What You Need:

  • High School Diploma or GED equivalent.
  • Sales & customer service experience – grocery/foodservice/telemarketing preferred
  • Excellent customer service skills
  • Experience in a heavy inbound call setting work
  • Team oriented
  • Microsoft Office and excel experience is preferred
  • Fluent in Spanish is a plus.

EEO Statement:

GlacierPoint Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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GlacierPoint Enterprises Inc

Headquartered in The Bronx, New York, GlacierPoint is a leader in Direct Store Delivery (DSD) distribution and one of the largest DSD organizations in the United States. GlacierPoint offers extensive product lines featuring the world’s most recognizable brands, including Häagen-Dazs, Ben & Jerry’s, Sweet Summits, Blue Bunny, Mars Ice Cream, Tropicale Foods, and more. In addition to ice cream, GlacierPoint distributes a wide variety of fresh and frozen products, beverages, dairy, and dry goods. Our service territory spans the Eastern Seaboard, with recent expansion into the Midwest through the establishment of our Great Lakes Division. GlacierPoint effectively navigates distribution in the most complex markets of the United States, serving all channels, including food service facilities, colleges, K-12 schools, supermarkets, convenience stores, drug stores, and more.
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