Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

What will you do as a Receptionist?

The purpose of this position is to ensure a friendly and welcoming ambience to all guests, visitors, and clients 

calling or visiting the Charlotte Family Support Center.

As a Receptionist for the Charlotte Family Support Center, you will have the following responsibilities:

• Performs front office duties (reception, phones, granting visitors/staff access to the site): Answer main switchboard and  respond to visitors.
• Provide cross-coverage support for front desk and reception operations across assigned Thompson sites, including but not limited to Wendover and SPL, as Operational needs require
• Supports building opening and closing procedures and assigned locations
• Maintains comfort of lobby/waiting area.
• May perform a variety of functions, including data entry, and communication regarding facilities management.
• Provides information and assistance to the public in a courteous manner and with sensitivity to the Agency's audience and expectations.
• Assist visitors and staff in response to questions regarding the Agency, as needed.
• Communicates effectively with all individuals and handles calmly and efficiently situations ranging from routine to emergency.
• Maintains calendars for all meeting rooms 
• Processes all incoming facsimiles, scanned documents, etc.; disseminates appropriately to Agency recipients.
• Distributing incoming mail; maintain mail/copy rooms.
• Provides clerical assistance and ongoing support to staff as needed
• Manages petty cash process and reporting, collects and receipts client payments.
• Assist with referral process.
• Other duties as assigned.

What does this position offer?

• Starting Pay Range: $12-$16 hourly
• Fantastic Full-time benefits…
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth

Requirements

Minimum Qualifications/Requirements:

• Must have a high school diploma or GED and at least one year of administrative experience. 
• Must be familiar with MS Word, Excel and Outlook.
• Must have the ability to interact calmly and tactfully with the public and internal customers. 
• Must have a clear speaking voice and fluency in the English language. Knowledge of Spanish language helpful. 
• Must be able to work independently when appropriate and have the ability to coordinate responsibilities with others when needed.
• All potential job candidates must pass a drug screening test, and an extensive background check is required.

You’re the right fit for the Receptionist position if…

• You have a passion for providing a friendly and warm ambience to others!
• You enjoy knowing you’re making an IMPACT on those you come in contact with!
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

If your qualifications meet the requirements of the job and you want to be part of a winning culture, don’t delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities!

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Thompson is an Equal Opportunity Employer.

Thompson participates in E-Verify