Description

At OceanAir, we’re focused on creating a seamless and supportive experience for our members—especially when it comes to their borrowing needs. As a Consumer Loan Originations Representative, you’ll serve as a key point of contact for members, guiding them through the lending process from start to finish while identifying opportunities to support their financial well-being.

PRIMARY PURPOSE:
Deliver an elevated consumer lending experience while maximizing sales of Credit Union products and services.

What You’ll Do

In this role, you’ll combine strong service skills with a sales mindset to support members and move applications forward efficiently:

• Originate consumer loans by phone and guide members through the full application process
• Manage and follow up on applications from online channels, ensuring a smooth and timely experience
• Maintain an active pipeline and stay organized with consistent follow-up throughout each stage
• Collect and review application details and supporting documentation (income, employment, identity, collateral, etc.) to ensure accuracy and completeness
• Communicate loan and credit card decisions clearly and professionally, including next steps and answering questions
• Partner with underwriting by communicating stipulations and helping resolve outstanding conditions
• Guide members through funding and closing steps, including documentation, title and lien requirements, and payment setup
• Document all activity accurately within lending systems/CRM, including notes, updates, and communication history
• Build strong relationships with members and recommend products and services that meet their individual needs
• Support sales goals by identifying opportunities for additional products and services
• Maintain high-quality member service while meeting call and productivity expectations
• Identify and escalate any fraud concerns or red flags in accordance with procedures

What You Bring

We’re looking for someone who is service-driven, detail-oriented, and comfortable balancing sales and support:

• Strong verbal and written communication skills with the ability to build rapport over the phone
• Proven ability to multitask, stay organized, and problem solve in a fast-paced environment
• A positive mindset and ability to find solutions in any situation
• Collaborative approach and ability to work effectively within a team
• General understanding of lending practices and regulatory requirements within financial services
• Comfort using technology, including Microsoft Office and internal systems for reporting and cross-selling
• Knowledge of BSA/AML/OFAC requirements (or willingness to learn and complete required training)
• Familiarity with OceanAir products and services (or ability to quickly become knowledgeable)

Requirements

Education & Experience

• High school diploma or equivalent required
• Previous experience in lending, banking, or a sales-driven role preferred
• Demonstrated success meeting or exceeding goals
• Spanish bilingual skills are a plus, but not required

Why Join OceanAir?

You’ll be part of a team that values connection, service, and helping members reach their financial goals—all while building your own skills and career in lending.

If you're ready to make an impact and help members find the right financial solutions, we’d love to hear from you—apply today!