Description

SCHEDULE: On Call as Needed, 10:45 p.m. – 7:15 a.m., Essential position during weather emergencies.

Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) - 

For hours worked between 11:00pm-7am, you will receive an additional $2.00/hour. 

LOCATION: 363 Albany Street, Boston, MA; this role works 100% on site.

SUMMARY OF THE POSITION:

The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe 

shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests 

and, as such, responds to guests in a timely and professional manner based on the prioritization of guests’ needs. The 

GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on 

housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in 

connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate 

a guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and 

strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to 

document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks 

guidance from a supervisor.

Requirements

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School diploma or GED 

PREFERRED:

• Valid MA driver’s license in good standing
• Bilingual English/Spanish

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year of experience in the Human Services field 

PREFERRED:

• Administering Narcan and CPR in a work setting
• Knowledge in the areas of addiction, recovery, and mental illness 
• Knowledge of issues pertaining to the homeless
• Knowledge of area resources