Description

A Loan Servicer ensures the best possible experience with regards to the life of the client’s loan. In this position, a Loan Servicer is responsible for the upload of closed loans on our core system, performs maintenance on the core system with any changes that may occur throughout the life of the loan, and ensures all loans meet the compliance standards

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

KEY RESPONSIBILITIES

• Onboarding of New Loans
• System Maintenance For Changes That Occur Throughout the Life of the Loan
• Loan Payment Posting and Corrections 
• Daily Balancing of Loan Related Accounts and General Ledgers 
• Insurance Tracking and Collateral Releases

ATTITUDES

Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives by demonstrating:

• Respect – Demonstrate that the feelings and rights of others are valued.
• Client Focus – Ensure that the relationships we build with customers and co- workers are our top priority.
• Inclusion – Embrace one another’s unique backgrounds, perspectives, beliefs, and experiences that demonstrate and support a welcoming environment. Display an empathetic approach to interactions and promote a feeling of belonging among co-workers and clients alike.

BEHAVIORS

Demonstrates strong business ethics and honest behaviors and the ability to positively influence and work with others to achieve excellent results by demonstrating:

• Leadership – Influence towards the achievement of goals and take a leadership role in projects, initiatives, processes, or tasks, regardless of position.
• Integrity – Demonstrate that honesty and having strong business ethics are practiced and abide by company policies and procedures.
• Collaboration – Work with others to produce and create excellence.
• Volunteerism – Represent the organization in the community.

COMPETENCIES

Reflects skill, good judgement, positive conduct, and personal responsibility for assigned areas. Seeks to implement and leverage services and technologies that create efficiencies by demonstrating:

• Accountability – Maintain personal responsibility.
• Innovation – Think outside the box for new and original ideas. Evaluate processes and recommend solutions to improve experiences or efficiency.
• Professionalism – Practice the skill, good judgment, attitude, and conduct characterized by a person in a business environment.

POSITION LEVEL(S) EXPECTATIONS (if applicable)

• Loan Servicer I – Complete daily tasks within the department’s servicing standards.
• Loan Servicer II – Complete daily tasks within the department's servicing standards and work with the department managers to meet the prerequisites of a Loan Servicer II.
• Loan Servicer Team Lead – Complete daily tasks within the department’s servicing standards while overseeing and directing the team to meet operational goals.

SEEKS PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Takes advantage of training opportunities to advance knowledge of rules and regulations that affect the servicing process. Looks for opportunities to improve and make processes more efficient. Advancement in this career includes a demonstration of all aspects of the loan-servicing department and the responsibilities within the department. 

Training tracks are available to help employees understand how this job impacts other areas of the bank, provide tools to have effective conversations, and be successful in a new role. Annual, job-specific training opportunities are assigned and/or available for timely completion. May require some travel. 

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this position successfully, an individual must be able to perform each essential position requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A background screening will be conducted. 

• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and effectively.
• TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet, and intranet use. Prior experience or the ability to learn core transaction system, statement processing system, and any other computer programs pertinent to performing job duties.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation. 
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.  

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match 
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!

Eligibility requirements apply.

CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion.

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