As a Bell Person, you will play a crucial role in creating a positive first impression for our guests by providing exceptional service and assistance with their luggage. If you have excellent interpersonal skills, a passion for hospitality, and a friendly attitude, we invite you to apply for this exciting opportunity.  This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Greet guests upon arrival and departure in a professional and friendly manner; assist guests with luggage ensuring prompt and efficient service. 
• Provide information about Hotel and Casino amenities, services, and promotions.
• Safely transport guests’ luggage to and from their rooms while maintaining the security and confidentiality of the belongings.
• Communicate effectively with other Hotel and Casino staff to coordinate guest services. 
• Anticipate and respond to guests’ needs promptly to ensure an enjoyable experience during their stay. 
• Adhere to all security and safety regulations. 

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Effective written and verbal communication skills are essential as majority of work time is spent interacting with hotel guests and staff.
• Must be able to speak English.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment. 
• Knowledge of the local area and attractions is a plus.
• Minimum age requirement is 21.

EDUCATION and/or EXPERIENCE:

Previous experience as a Bell Person or in a similar customer service role is preferred 

MATHEMATICAL SKILLS:

Basic math skills.

Language Skills:

Must be able to speak and understand English.

PHYSICAL DEMANDS:

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching. 

WORK ENVIRONMENT:

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

GNLT