At Mercedes-Benz of Beverly Hills, our mission is to deliver a world-class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to become part of the nation’s #1 family-owned automotive group. We are seeking a Service Assistant who is professional, organized, and passionate about delivering exceptional support to both our guests and service team.

The Service Assistant plays an important role in supporting the day-to-day operations of the Service Department by assisting Service Advisors, communicating with guests, coordinating vehicle flow, and helping ensure a smooth and efficient service experience from arrival to delivery.

What You Will Do

Greet guests in a professional and welcoming manner upon arrival to the Service Department
Support Service Advisors with administrative and operational tasks throughout the day
Assist with checking vehicles in and updating guest information accurately
Coordinate vehicle movement and communicate status updates as needed
Help maintain organization of repair orders, keys, and service documentation
Communicate with guests regarding basic service updates, appointment confirmations, and follow-up needs
Assist in maintaining a clean, organized, and guest-focused service drive environment
Support scheduling activities and help ensure timely guest assistance
Work collaboratively with Service, Parts, and Sales teams to support dealership operations
Uphold company standards for professionalism, guest service, and attention to detail

What We Are Looking For

Prior customer service, administrative, hospitality, or dealership experience preferred
Strong communication and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Professional appearance and positive attitude
Comfortable using computers and dealership software systems
Strong attention to detail and follow-through
Ability to work independently and as part of a team
Valid driver’s license with an acceptable driving record

Benefits

Health insurance
Dental insurance
Vision insurance
Paid sick time
Paid vacation
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance

Pay: $30.00 - $30.00 / hour

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer

Following his father’s footsteps as a “rising star,” Ted Jones had a clear vision of the expansion direction he wanted his business to venture to. In 1991, Jones purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach, setting his plan in motion to create one of the nation’s largest Mercedes-Benz centers. After completing construction and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the growing 18 dealerships that make up the Fletcher Jones Fine Family of Dealerships, today. The strength of our team comes from respecting our differences and our mutual trust. At Fletcher Jones, we set the standard by consistently producing outstanding results through a commitment to continuous and never-ending improvement. That is why we pursue dynamic change and drive it by encouraging creativity and individual initiative. Our team thinks, communicates, and acts in a manner that exemplifies personal and professional excellence. We believe that, in the end, it’s always the extraordinary efforts of our team members working together, that makes great things happen. For employment opportunities, please visit: https://bit.ly/3OeOuz3

Service Assistant

Service Assistant

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