As a Retail Sales Associate you'll work as part of a team to deliver exceptional service, showcase our merchandise, and help guests appreciate our musical legacy. You'll assist guests, process transactions, and maintain store displays as a frontline representative of our entertainment venues. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate, you'll have fun sharing your passion for music heritage by creating engaging and memorable guest experiences throughout Opry Entertainment Group's portfolio of venues.

Deliver exceptional service to all guests. Actively greet and welcome all guests into our carefully curated retail space.
Provide confident and friendly directional guidance to guests as they visit our retail space. Share your interest in upcoming events in our venues.
Support sales and service programs as directed by retail leadership. Achieve goals to increase average transaction value, units per transaction, etc.
Actively merchandise to ensure sales floor remains full and visually enticing to guests. Keep apparel folded and sized appropriately. Relay inventory concerns to leadership.
Understand current product collections to improve our guests' shopping experience. Actively sell and upsell products based on guest interests.
Process sales transactions using point-of-sale (POS) system and appropriate cash handling procedures. Follow defined check-in/check-out procedures.
Maintain order and cleanliness of sales floor and stockroom areas. Dust displays, sweep floors, empty trash bins, clean windows, etc. as needed.
Follow all company safety and security policies and procedures. Report equipment malfunction, accidents, injuries, and unsafe conditions to management immediately.
Process daily shipments. Receive and unload boxes from truck to storeroom and sales floor according to defined policies and procedures.
Collaborate with tour guides in our historic venues to create souvenir photos. Process photos for immediate display and sale.
Perform other duties as assigned.

QualificationsEducation

High school diploma or equivalent required

Experience

1+ years' experience in guest service, sales, and/or cash handling preferred

Knowledge, Skills and Abilities

Effective interpersonal and verbal communication skills required
Outgoing personality and an aptitude for sales
Basic mathematical aptitude for cash handling and transaction processing
Able to work during peak times, including evenings, weekends and holidays, to support business needs

Physical Requirements Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise. Working Conditions High-traffic retail and entertainment environments with large crowds and elevated noise levels.

Rooted in 125 years of Music City history, with iconic entertainment brands, world-renowned destination hotels and new ventures emerging every year, there is no limit to opportunity with us. Come see what it means to make Music City, "Music City," as we continue to celebrate the country lifestyle and superior hospitality in both Nashville and beyond. Ryman Hospitality Properties, Inc. (NYSE:RHP) is a REIT for federal income tax purposes, specializing in group-oriented, destination hotel assets in urban and resort markets. The Company’s owned assets include a network of four upscale, meetings-focused resorts totaling 8,114 rooms that are managed by lodging operator Marriott International, Inc. under the Gaylord Hotels brand. Other owned assets managed by Marriott International, Inc. include Gaylord Springs Golf Links, the Wildhorse Saloon, the General Jackson Showboat, The Inn at Opryland, a 303-room overflow hotel adjacent to Gaylord Opryland and AC Hotel Washington, DC at National Harbor, a 192-room overflow hotel near Gaylord National. The Company also owns and operates media and entertainment assets, including the Grand Ole Opry, the legendary weekly showcase of country music’s finest performers for over 90 years; the Ryman Auditorium, the storied former home of the Grand Ole Opry located in downtown Nashville; 650 AM WSM, the Opry’s radio home; and Ole Red, a country lifestyle and entertainment brand.

Full Time - Retail Sales Associate - Ryman Auditorium

Full Time - Retail Sales Associate - Ryman Auditorium

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