Customer Experience Coordinator
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Slumberland Furniture
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Customer Experience Coordinator
Slumberland Furniture
Posted 3 months ago
Full Time
Hermantown, Minnesota
In Person
Smart Summary
Responsibilities
The coordinator focuses on providing exceptional customer care and supporting sales and operations to ensure customer satisfaction. Responsibilities include managing store displays, assisting with new furniture arrivals, and supporting the store manager with administrative and training tasks.
Qualifications
You have a high school diploma or GED, with post-secondary education or supervisory experience preferred. You are proficient in Microsoft Office and Outlook, possess strong communication and real-time decision-making skills, and can prioritize tasks in a fast-paced environment. You are available to work a flexible schedule, including evenings, weekends, and holidays.
Must Have Skills for ATS
Microsoft Office
Outlook
Job Description
$20.96 - $22.96/hour
Join the Slumberland Furniture Team! Slumberland is a family-owned company, ranking within the top 20 for both furniture and bedding retailers in the nation. At Slumberland, you'll find a kind, friendly, and supportive environment that values love, dignity, and respect. We share a common goal of providing an exceptional customer experience and quality furniture for a great price!
Customer Experience Coordinator Job Highlights
- Up to 3 weeks of paid time off in your first year, plus 24 hours of PTO given on first day
- Full Benefits Package: Medical, Dental, Vision, and more
- 401K Retirement and Profit Sharing
- Tuition Reimbursement and Career Development
- DailyPay Available
- Generous Merchandise Discount
Customer Experience Coordinator Job Duties
The Customer Experience Coordinator focuses on customer care and supports the Slumberland Promise through both sales and operations functions to ensure an exceptional customer experience.
- Demonstrates with consistency the passion to provide best in class customer service by cultivating relationships, loyalty and uncompromised satisfaction
- Equipped and confident in utilizing effective communication techniques to engage, build rapport, inform, and entertain customers to assist in driving sales
- Real time decision making skills to balance customer expectations and handle complex customer situations
- Assist in store display and merchandising; support daily operations through merchandise maintenance and the flow of new furniture arrivals
- Assist store manager with the following as needed: interviewing, orientation, training and development, community engagement, bank deposits and other tasks as assigned
- Assist delivery teams with customer support in coordinating delivery and pick up activity
Customer Experience Coordinator Job Requirements
- High school diploma or GED; Post-secondary education preferred and/or supervisory experience
- General working knowledge of Microsoft Office and Outlook with proven success in office communication techniques
- Ability to prioritize tasks and demonstrate high level functioning in a fast paced environment
- Available to work a flexible schedule, including weekends, evenings and holidays
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Slumberland Furniture
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