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Client Service Specialist (Scheduler)

ARCXIS

Posted 3 months ago

Full Time

Atlanta, Georgia

Hybrid

Smart Summary

Responsibilities

The specialist acts as the primary link between clients and inspectors to coordinate and schedule site visits. Responsibilities include monitoring construction schedules, managing high call volumes, and ensuring workloads are distributed geographically.

Qualifications

You have excellent customer service skills with the ability to manage high call volumes and multitask effectively. You can perform data entry in multiple software systems and think quickly to resolve real-time issues while collaborating with a team to meet deadlines.

Must Have Skills for ATS

Data Entry

Customer Service

Scheduling

Outlook

Microsoft Excel

Job Description

Description

 This is a remote position; however, we are only considering candidates located in the Atlanta, GA or Athens, GA areas. 

Company Overview:

ARCXIS, headquartered in Houston, Texas, is the leading provider of inspection, design, engineering, energy efficiency, and quality assurance services for the U.S. residential construction industry. With a nationwide presence, ARCXIS serves builders across the continental United States, delivering innovative solutions that enhance efficiency, performance, and compliance in new home construction.

Our national team brings together years of expertise, offering a comprehensive suite of services that support builders in constructing high-quality, high-performance, energy-efficient homes. Through cutting-edge technology, industry knowledge, and a commitment to excellence, ARCXIS continues to set the standard for residential construction services.

To learn more, visit www.arcxis.com

Position Overview:

The Client Service Specialist primary responsibility is to be the connection between clients, potential clients, and Inspectors to ensure proper scheduling for various visits our company performs.

Primary Responsibilities:

  • Analyze and monitor information from the operation software of the client(s) daily.
  • Answer company-wide incoming calls and emails. (HIGH CALL VOLUME – MULTIPLE PHONE LINES)
  • Effectively scheduling visits while following procedure.
  • Monitor client construction schedules regularly (daily, weekly, or monthly depending on client) in order to schedule data collection visits accordingly for every home in the schedule.
  • Proactively communicate with clients and coworkers regarding any issues with a home in an attempt to discover opportunities and maximize our customer service experience.
  • Reach out to clients to confirm correct date for inspections needed and other information that may be needed.
  • Confirms all visits for a particular day are assigned appropriately based on geography and keeping the workload evenly distributed.
  • Track information relating to field inspections and any issues that arise.
  • Help management stay in touch with builders regarding missing and/or needed information (accounting, contracts, etc.)

Requirements

Qualifications:

  • Ability to perform data entry in multiple forms of software.
  • Ability to manage over 700 transactions a day, split between the scheduling team.
  • Ability to think quick on your feet for a real-time solution to a problem.
  • Ability to collaborate within a team and as well as on your own and meet deadlines.
  • Ability to multitask.
  • Excellent customer service skills via phone and email.
  • Excellent attention to detail is a must.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

ARCXIS

ARCXIS (Formerly DPIS Builder Services), is the largest provider of HERS inspections, ENERGY STAR ratings, engineering and design, construction quality assurance and other builder services to the U.S. residential construction market. We are a certified RESNET HERS provider, ENERGY STAR provider, offering expertise in the fields of energy modeling, energy ratings, and energy efficiency. We have certified Professional Engineers and offer structural engineering and MEP design and engineering. Our team also provides a range of quality assurance and risk management and mitigation services. Our MIssion: ARCXIS™ is a Professional Services Company providing Builders – through the full Arc of the Construction Process – with Services Aligned around the Axis of Helping to Build a Better More Sustainable Home, More Quickly, at Lower Cost, and with Less Risk. We partner with our clients throughout the construction process. Our scale allows us to leverage the strength and expertise gained in dozens of local construction markets across over half of the states in the U.S. to provide consistency and efficiency at scale in the services we provide, while still offering the benefits of working with a local company. ARCXIS is regionally organized with local area managers, sales staff, and teams of engineers and energy raters. We understand where our clients live, work, and make decisions. ARCXIS is headquartered in Houston, Texas with regional offices located in metro Atlanta, Dallas, Indianapolis, Minneapolis, Phoenix, Las Vegas, San Antonio, and San Diego. 855-500-3747. Contact@arcxis.com. IMPORTANT NOTICE FOR HOMEOWNERS: Please Note: We are a builders’ services company and work exclusively with professional builders, contractors, and developers. If you are a private homeowner seeking assistance with individual property issues, we regret that we are unable to assist.
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