Customer Service Rep.

P3 Services

Posted 3 months ago

Full Time

Helotes, Texas

In Person

Smart Summary

Responsibilities

The role involves managing inbound and outbound calls to schedule appointments and assist customers with payments and account updates. Additionally, the representative supports dispatch and maintains customer data within ServiceTitan.

Qualifications

You have at least 3 months of customer service or call center experience, strong communication and multitasking skills, and basic computer proficiency. Plumbing industry or ServiceTitan experience is a plus, along with a positive attitude and a team mindset.

Must Have Skills for ATS

ServiceTitan

Google Docs

Google Sheets

Outlook

Job Description

 Customer Service Representative (CSR) – Anchor Plumbing Services
Full-Time | Monday–Friday

Anchor Plumbing Services is looking for a friendly, organized, and customer-focused CSR to join our team. This role is responsible for answering calls, scheduling appointments, assisting customers, and helping keep our daily call board full.

 Responsibilities
• Answer inbound calls and schedule appointments
• Make outbound follow-up and membership calls
• Assist customers with payments and account updates
• Support dispatch with schedule changes and delays
• Update customer information in ServiceTitan
• Deliver excellent customer service on every call

Qualifications
• 3+ months of customer service or call center experience
• Strong communication and multitasking skills
• Plumbing industry or ServiceTitan experience preferred
• Basic computer skills (Google Docs, Sheets, Outlook)
• Positive attitude and team mindset

 Schedule
• Monday–Friday
• Shifts between 7:30 AM–6:00 PM
• Occasional overtime or on-call weekends

 Why Join Us?
• Supportive team environment
• Growth and training opportunities
• Fast-paced and rewarding workplace

Apply today and grow with Anchor Plumbing Services!

P3 Services

P3 Services is assembling an unmatched team of the nation’s leading local providers of plumbing, mechanical, and electrical installation and services. We believe in the philosophy of local firms for local customers, and every one of our operating companies maintains local leadership and strong ties to their community. We give these firms the resources they need to get to the next level. The tools they need to provide even better customer service and be the undisputed career choice for the most talented technicians in their market. By contributing extensive industry expertise, technological know-how, recruiting support, and financial stability, we help our operating companies set new standards for innovation, service excellence, and employee satisfaction.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria