Bellperson

Hilton Grand Vacations

Posted 3 months ago

Full Time

Panama City Beach, Florida

In Person

Smart Summary

Responsibilities

The Bellperson greets and escorts guests to their rooms while assisting with luggage and providing information about resort amenities. They are also responsible for supervising the front entrance and maintaining a clean lobby area.

Qualifications

You have at least 6 months of customer service experience and the ability to lift up to 150 pounds. You are a self-starter with an even disposition, capable of running, walking, and jogging for extended periods, and can withstand extreme weather conditions.

Must Have Skills for ATS

customer service

luggage transport

guest greeting

property supervision

resort operations

Job Description

At Bayside Resort, a Hilton Vacation Club located in Panama City Beach, FL, we proudly serve to bring the light and warmth of hospitality every single day to our owners/guests. If you want to work with friendly people who serve others from the heart, this is the place for you!

We are in search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the amenities to enjoy at our resort to join our team as a Bellperson.

Why do Team Members Like Working for us:

  • Medical, Dental, Vision insurance
  • Driven Compensation
  • Recognition Programs and Rewards
  • Discounted Hilton travel rates
  • Paid time off
  • Employee stock purchase program
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities and much more!

What will I be doing?

Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.

Here are your duties to be performed:

  • Greets and assists with guests transporting and/or securing their luggage appropriately, as well as other special requests and deliveries.
  • Supervise front entrance of property and guest's arrivals.
  • Provides instructions and information regarding the amenities of the room and property services based on our brand standards.
  • The Bellperson will also assist in covering the gate when needed. Ensures an organized, safe and clean front entrance and lobby area.
  • Carries out reasonable requests by management including assisting other departments.
  • Regular attendance in conformance with the standards, which may be established and revised by HGV from time to time, is critical to the successful performance of this position.

What are we looking for?

To fulfill this role successfully, applicants possess the following minimum qualifications and experience:

  • 6 months Customer service experience
  • Self-starting personality with an even disposition
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
  • Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
  • Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • 1+ years prior Bellperson experience
  • Resort, Hotel hospitality proven experience

HGV was awarded four out of five stars for encouraging a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued dedication of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform vital job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.
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