Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.

The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance

Responsibilities

Follow script and guidelines on each and every phone call
Master Power Tracks and use appropriately
Ensure phones are not left unattended during scheduled shift
Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest’s experience, leaving a lasting positive impression on behalf of the company

Qualifications

Outstanding interpersonal and communication skills.
Previous experience in a call center, retail or customer service is preferred.

Pay: $20 - $20/ hour

At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

Fletcher Jones Management West is the centralized Business Development Center supporting 17 Fletcher Jones automotive dealerships across the Western United States. We are family-owned and operated, with a strong focus on growing our company through the success of our team members. Our dealership network represents some of the world’s most respected automotive brands, including Porsche, Toyota, BMW, Audi, and Mercedes-Benz. The Fletcher Jones Business Development Center encompasses the following departments: Sales Business Development Center, Service Business Development Center, Client Loyalty, First Impressions, Marketing, Regional Business Office, and Centralized IT. At Fletcher Jones Management West, we nurture a shared vision through listening with curiosity and acting with integrity. We embrace change, encourage growth, and promote professional development while being driven by passion and a commitment to Guest Experience Excellence.

Customer Service Call Center

Customer Service Call Center

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