Customer Service Representative (Bilingual – English/Spanish) | Arecibo, Puerto Rico

Clearance Requirement: Must successfully pass a federal background check with fingerprinting
Work Authorization: U.S. Citizenship required

Summary

3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.

Key Responsibilities

• Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.

• Accurately document call details and process service requests in company systems.

• Meet productivity and quality metrics (call handling, accuracy, timeliness).

• Maintain confidentiality and adhere to all compliance and security standards.

• Work collaboratively with supervisors and team members to ensure excellent customer experience.

Schedule

• Second Shift: 11:00 a.m. – 8:00 p.m. (local PR time)

• Daylight Saving Adjustment: 12:00 p.m. – 9:00 p.m. (local PR time)

Minimum Qualifications

• U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.

• High School Diploma or equivalent required; Associate’s degree preferred.

• Fully bilingual (English/Spanish) – must speak, read, and write fluently in both languages.

• Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).

• Previous call center or customer service experience strongly preferred.

• Ability to work on-site in Arecibo, PR on a full-time schedule.

Education & Certifications

• High School Diploma or GED required.

• Additional training or certifications in customer service, communications, or related areas is a plus.

What We Offer

• Competitive hourly wage

• Paid holidays, vacation, and sick leave 

• Health insurance and professional development reimbursement.

• Career growth opportunities in federal contracting services.

How to Apply

Make a difference by supporting veterans while building your career in a professional call center environment!