Advocates for the patient’s appointments, and healthcare needs
Communicate unresolved issues to manager or designee to facilitate timely interventions
Demonstrate excellent communication skills effectively and efficiently
Maintains accurate records of all calls and corresponding details
Efficiently field patient questions and concerns
Process messages and report to the respective physicians and their teams, whenever necessary
Attends and actively participates in team meetings
Answers phones in accordance with department standards to achieve expected goals
Communicates effectively and efficiently when in the call center assignment
Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

Ability to read, write and communicate in English at the level of a high school graduate
Ability to work independently in a fast paced environment
Excellent telephone and communication skills
Strong interpersonal, customer service and time management skills
Experience with current office technology, proficient with computer office applications
Minimum of one year experience in a clinical setting preferred

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod. With more than 600 physicians, over 5,000 employees and over 250 volunteers, Cape Cod Healthcare is comprised of two acute care hospitals, a Level III trauma center, the Cape’s leading provider of homecare and hospice services (VNA), seven urgent care centers, a primary and specialty care network, a skilled nursing and rehabilitation facility, an assisted living facility, and numerous health services and programs. We are committed to achieving and maintaining the highest standards in healthcare by partnering with other health and human service providers and continuing to invest in new technologies. By offering services like imaging and radiology, heart and vascular care, surgical services, orthopedics and urgent care, Cape Cod Healthcare provides access to exceptional medical services across the Cape. For over a century, we have never wavered from our mission: To coordinate and deliver the highest quality, accessible health services, which enhance the health of all Cape Cod residents and visitors.

Patient Care Representative (Hyannis)

Patient Care Representative (Hyannis)

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