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Customer Service Representative

N

NEB Corp

Posted 3 months ago

Full Time

Fond du Lac, Wisconsin

In Person

Smart Summary

Responsibilities

The representative provides financial guidance to customers and processes teller transactions such as deposits and withdrawals. They are also responsible for offering bank products and accurately balancing a cash drawer.

Qualifications

You will be responsible for providing guidance to customers regarding their financial needs and completing various teller transactions. You will need strong interpersonal and communication skills, and proficiency in standard office software like Microsoft Word, Excel, Outlook, and Teams.

Must Have Skills for ATS

Microsoft Word

Excel

Outlook

Teams

Job Description

 Why NEBAT?

Trusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.

Position Summary

As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day.

  • Providing guidance to help customers make decisions about their financial needs. 
  • Completing teller transactions including cashing checks, processing deposits, and withdrawals.
  • Offering appropriate bank products and services.
  • Balancing and maintaining a cash drawer with accuracy and attention to detail.
     
     

Essential Knowledge & Skills 

The following skills are needed to be successful in your banking career:

  • Interpersonal skills necessary to relate to and empathize with customers and coworkers to maintain a friendly demeanor throughout the day.
  • Be able to operate standard office, and bank equipment and required software including Microsoft Word, Excel, Outlook, and Teams.
  • Ability to communicate effectively via phone, email and in person. 
  • A high school diploma or equivalent.

Benefits Offered

National Exchange Bank & Trust offers a competitive benefit package for both Full-Time and Part-Time employees including:

  • Health, Dental, and Vision Insurance
  • Health Savings Account with Employer Contributions
  • Short and Long Term Disability
  • Employer Paid Life and AD&D Insurance
  • Voluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance
  • 401(k) with Employer Match & Profit Sharing
  • Paid Time Off
  • Flexible scheduling 
  • Education Assistance Program
  • Product & Service Discounts & more!

N

NEB Corp

National Exchange Bank & Trust has proudly served Southeastern Wisconsin since 1933. We are an independent, family-owned financial institution that has been held in high regard as one of the highest rated financial institutions in the Midwest for many years. Our performance is supported by a strong balance sheet, prudent asset management and community investment. National Exchange Bank & Trust currently has in excess of $2 billion in assets and operates 32 locations throughout Southeast Wisconsin. The Bank is privately owned by NEB Corporation, a holding company located in Fond du Lac, Wisc. NEB Corporation has substantial cash reserves in addition to the Bank’s financial strength. COMMUNITY INVESTMENT National Exchange Bank & Trust has consistently been a leader in lending to homeowners and businesses in its markets. The Bank has made a strong commitment to serve our communities. Our dedication to our customers, our communities and our employees sets us apart. We invite you to discover why NEBAT. EMPLOYEE COMMITMENT Every contact with an employee is an opportunity to build a lifetime of loyalty. National Exchange Bank & Trust is committed to providing a positive work environment that values individual similarities and differences and enables employees to reach their potential and maximize their contributions. Our employees are committed to our customers and our communities. OUR MISSION National Exchange Bank & Trust will: • Provide high-value, competitive financial products and services to our customers as an independent bank focused on growth. • Build strong customer relationships through genuine and committed employees. • Conduct business in a responsible and profitable manner. • Give back to the communities we serve with financial support and through the talents of our employees. • Instill confidence and trust with our customers, employees, and shareholders by performing our activities with integrity and fairness. Equal Housing Lender, Member FDIC.
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