Bilingual Debt Collections Specialist - Build Your Career with Us!!!

Are you a confident communicator who thrives in a fast-paced, goal-driven environment with Uncapped Earning Potential?

We're hiring Bilingual Debt Collections Specialist who are fluent in Spanish and excel at building rapport, navigating tough conversations with professionalism, and helping Spanish-speaking customers find realistic paths towards financial resolution.

Position Overview:

Our Bilingual Debt Collections Specialist are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting Spanish-speaking customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

What You'll Do:

Make and receive calls to discuss past-due accounts with Spanish-speaking customers
Provide clear, empathetic explanations of account status and available resolution options
Negotiate payment arrangements in alignment with Company guidelines and compliance requirements
Document all interactions accurately and efficiently
Meet daily, weekly and monthly performance goals
Maintain professionalism and adhere to all federal, stated and Company regulations, including FDCPA

What You Bring:

Fluency in Spanish (required)
Strong communication and active-listening skills
Ability to stay composed, confident and solutions-focused
Comfort working with performance metrics and structured call expectations
Basic computer proficiency and ability to learn new systems
Prior collections or call center experience is helpful but not required. - We provide training

Why You'll Love Working Here:

Uncapped earning potential with competitive hourly pay
Weekly Pay
Hybrid work arrangements
Business casual work environment
Medical, dental and vision insurance (with HSA Option)
Employee Assistance Program (EAP)
Company paid Life Insurance
Company paid Short Term and Long Term Disability
401(k) with Company match
Paid time off and paid holidays
Comprehensive training and ongoing coaching
Supportive team culture that values respect, compliance, and ethical practices

If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!

This job requisition is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Founded in 1994, NCB Management Services, Inc. is both a respected National Debt Buyer and full-service Accounts Receivable Management (ARM) Organization. Both businesses leverage the Company's core competencies: its extensive experience collecting defaulted consumer debt, its vast data warehouse and sophisticated analytic capabilities, and an operations infrastructure that is compliant with all the latest regulatory and financial institution and client requirements. NCB services and purchases both non-performing and semi-performing portfolios of unsecured consumer debt such as credit cards, personal loans, and auto deficiencies. The Company's success is largely attributed to its commitment to providing a consistent and dependable service while mitigating headline risk and protecting both its own and its partner’s brand. NCB is a brand sensitive debt buyer and service provider that recognizes the value of a customer centric approach to collections in an environment that has grown increasingly demanding from a regulatory standpoint. Their reputation as an industry leader stems from the merging of highly skilled representatives with a seasoned management team, flexible proprietary technology, leading edge security, and dedicated back office support. This agency is licensed as NMLS number: 209072. For more information or to verify license status, visit the NMLS Consumer Access website at https://www.nmlsconsumeraccess.org/

Bilingual Debt Collections Specialist