Customer Service Representative (Mon-Fri, 8:30AM-5PM)

M

Midwest Refrigerated Milwaukee, Inc.

Posted 3 months ago

Full Time

Madison, Wisconsin

In Person

Smart Summary

Responsibilities

The role involves providing on-site support for customers, managing driver check-ins, and handling shipping and receiving documentation. Additional duties include answering phones, scheduling appointments, and performing general office tasks.

Qualifications

You have previous office experience and knowledge of Microsoft Office, including Word and Excel. You will be responsible for providing on-site support for a customer, including managing driver check-ins, preparing receiving documents, and closing out shipments. This role requires attention to detail and strong organizational skills.

Must Have Skills for ATS

Microsoft Office

Excel

Word

Job Description

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution and cross-docking services.  We operate refrigerated and non-refrigerated warehouses for storage needs but also Value Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.     

This position is responsible for working directly with one of our customers by providing on-site support for their product in our warehouse.

General Responsibilities:

  • Check in all incoming/outgoing drivers; call warehouse to confirm door assignment
  • Prepare unloading tally’s for warehouse to receive
  • Close out drivers; add arrival and depart times in CAM
  • Close outbound shipments & send all BOL’s to customer
  • Close inbound orders upon receiving from dock; send all inbound paperwork to drivers
  • Answer phones; schedule appointments
  • Activate/inactivate lot codes
  • Adjust receiving tickets for the dock
  • Additional office duties as needed

Qualifications:

  • Previous office experience preferred
  • Knowledge of Microsoft Office (Word, Excel) preferred

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire.  Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match.  Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program.  Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.   

We encourage Veterans to apply.  Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.

M

Midwest Refrigerated Milwaukee, Inc.

Midwest Refrigerated Services is a full-service 3PL company providing integrated refrigerated & ambient logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh/frozen 48 state LTL consolidation pool with more than 80+ trucks, and offer multiple sites with ambient, cooler, and air-conditioned storage, distribution and cross-docking services. We partner with many of the household names that you see on the dinner table every night — as well as the firms they partner with along the supply chain to bring their products from farm to table. We know that when you work with us, you’re depending on us to act as an extension of your team storing and delivering your products cold, clean, correct, and on time.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria