Quality Services Specialist

Ingram Content Group

Posted 3 months ago

Full Time

Jackson, Tennessee

In Person

Smart Summary

Responsibilities

Monitors and improves product quality by inspecting books and compiling audit findings to ensure compliance with standards. Analyzes statistical data to perform root cause analysis on waste and recommends system modifications to reduce material loss.

Qualifications

You have a high school diploma or equivalent and 6-12 months of experience in a book manufacturing setting. You will be responsible for monitoring programs to maintain product quality, inspecting books, and compiling audit findings.

Must Have Skills for ATS

Quality checklist

Root cause analysis

Statistical data analysis

Waste stream monitoring

Book manufacturing

Job Description

Company Description

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and warehouse facilities function at maximum efficiency.   Safety is a core value in our distribution environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Job Description

  • Monitors programs designed to maintain/improve product quality.
  • Inspects books at various stages of the production process and compiles audit findings to determine compliance with standards, policies, processes and procedures. 
  • Performs 28 Quality checklist items required on a per shift basis.
  • Conducts 100% inspections at all phases of the manufacturing process on replacement orders when requested.
  • Recommends modifications and improvements to systems and procedures.
  • Assists in the evaluation and resolution of quality, waste and manufacturing issues.
  • Helps coordinate ongoing quality improvements within LSI’s manufacturing process.
  • Provides recommendations to QS Training Specialists on training needs.
  • Assists with the monitoring of waste streams in manufacturing process including daily input into waste collection spreadsheets.
  • Compiles and analyzes statistical data as part of root cause analysis to determine cause and origin of waste.
  • Assists with the evaluation of equipment performance as it relates to utilization of equipment and materials.
  • Helps develop and implement projects designed to reduce waste of materials and/or time.
  • Conducts quality-related presentations during monthly Safety and Quality Huddles and New Hire Onboarding when requested.

Qualifications

  • High school diploma or equivalent required
  • 6-12 months printing-related experience, in a book manufacturing setting

Additional Information

A Shift: Sunday- Tuesday  + every other Saturday 

Hours:  7am-7pm

Ingram Content Group

The world is reading. Ingram helps connect our world with the books they want—print and digital—when they need them, in the simplest ways. To better serve an increasingly connected global community of readers we are transforming the book industry for the better: through smart leadership, cutting-edge technology, and revolutionary innovations in the manufacture and distribution of books. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print on demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.
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