Job Details

Responsibilities:

• Answering calls directed to the International Customer Service Department, and, when required, answering multiple calls.
• Providing Excellent Customer Service to internal and external clients.
• Creating new shipment orders for international routes.
• Following up on open jobs.
• Advising customers on the requirements of importing into foreign countries (customs procedures, duties and taxes, time spent in customs according to value).
• Assisting customers with paperwork inquiries.
• Utilizing WC facilities such as OpStar to search import requirements.
• Reviewing documentation received from shippers to ensure they are in accordance with the requirements of destination country.
• Pre-advising destination office for commodities that require special attention, such as import permits, formal entry, large size, etc.
• Planning the international routings while considering carrier requirements.
• Routing shipments on next reliable and direct flights out (NFO service).
• Entering all customer expectations into job file.
• Entering clear, precise instructions in job file.
• Communicating status updates with customers.
• Everyone is responsible for following up on live jobs, even if not your order.
• Demonstrating professionalism on the phone and in the office.
• Assisting in the training of new employees.
• Working together as a team with all departments and offices.
• Flexibility in work schedule – 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary.
• Providing assistance to colleagues.

Work experience:

• Strong written and oral communication
• Proficiency in World Courier systems (WorldSTAR, BioSTAR, OpSTAR, OptiView, etc.).

Skills and knowledge:

• Strong Geography skills
• Ability to Multitask
• Team player
• Professionalism
• Sense of Urgency
• Positive attitude

Schedule

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned