STATUS: Non-Exempt

SUMMARY: Detail-oriented administrative staff to provide high quality customer service through incoming calls and emails, process inspection reports, including data entry and review of inspections for completeness and quality.

SUPERVISION RECEIVED AND EXERCISED: Operates under the direct general supervision of a supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This may not be the complete listing of all responsibilities, duties and/or skills required. 

1. Handle all customer contacts by phone and email accurately and professionally. 
2. Inform and educate participants on inspections processes, and timelines. 
3. Provide excellent customer service to participants, landlords, co-workers, clients, and vendors. 
4. Defuse and deescalate irate customers as to ensure great customer experience. 
5. Accurately and thoroughly record notations in the PHA software. 
6. Daily processing of completed inspections. 
7. Serve as the primary point of contact for field inspectors, providing support and timely communication. 
8. Communicate updates and changes to housing authority staff promptly and professionally via email. 
9. Execute processes in accordance with business rules. 
10. Maintain in compliance with all HUD and agency policies in daily operations. 
11. Perform data entry into SharePoint, and PHA software. 
12. Manage incoming inspection requests and coordinate scheduling daily. 
13. Ensure regular attendance and punctuality.
14. Perform other duties as assigned. 

DESIRED QUALIFICATIONS:

• High school diploma is required
• Customer Service Experience
• Excellent written and verbal communication skills
• Detail oriented with excellent organizational skills
• Ability to effectively utilize computers and software including Microsoft Office Suite, Computer Ease and other software required by the Company
• Ability to maintain accurate and auditable records
• Ability to work in a fast-paced service/construction team environment
• Attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines