Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Health insurance
Training & development
Vision insurance

Position Summary
Responsible for processing, managing, and completing customer orders accurately and efficiently, ensuring timely delivery and high customer satisfaction.

Key Responsibilities

Review and process incoming sales orders from ERP system, email, or online platforms
Verify order details including product specifications, quantities, pricing, and shipping requirements
Coordinate with production, inventory, and purchasing teams to ensure product availability
Pick, pack, and prepare orders for shipment (or coordinate with warehouse staff if separate)
Generate shipping labels, packing lists, and required documentation (FedEx, UPS, freight, etc.)
Monitor order status from entry to delivery and proactively resolve delays or issues
Communicate with customers regarding order status, shipment tracking, and any discrepancies
Handle order changes, returns, exchanges, and backorders
Maintain accurate records of orders, shipments, and inventory movements in the system
Assist with cycle counts and inventory accuracy when needed
Ensure compliance with company procedures and shipping regulations
Work with accounting or ERP system to ensure orders are properly invoiced

Preferred Qualifications

Experience with ERP systems
Familiarity with shipping software and carriers (FedEx, UPS, freight)
Strong attention to detail and organization skills
Ability to manage multiple orders and priorities in a fast-paced environment
Basic Excel or data entry skills
Good communication skills (internal team and customers)

EDUCATION

Bachelor's degree.

We are a manufacturer and distributor of quality education products to universities. We believe in our people who are capable to learn and improve, believe in the power of teamwork, and a lean system to make us the best at what we do. We have 401k matching, bonus structure, paid holidays, and more. We offer competitive compensation, a positive and inclusive work environment, and opportunities for career growth. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented setting, please apply with your resume and cover letter today.

Join our team and make a difference in our customers' experience! Apply now to become our next Customer Support Specialist. We look forward to hearing from you.

Headquartered in the Kansas City metro area, Acadental specializes in manufacturing and marketing innovative and visionary dental education devices as well as products suited for endodontists and general dentists. Our company strives to bring the latest techniques that are employed by dentists into educational curriculums and to bridge the chasm between applied dentistry and that taught in the classroom. We develop and invent cutting-edge products so that students can learn via simulated methods and use highly reliable models to practice dentistry. Examples of some of our inventions include the introduction of apex locator use in a simulated manner; artificial endo teeth with anatomically correct canals; and a segmented typodont with removable modules which fits universally onto many manikin/simulation systems, allowing the user to practice multiple disciplines. Acadental builds and manufactures high quality products with some of the latest technology by gathering requirements from dental schools, dental practitioners, testing agencies and continuing education instructors. Because of these relationships, we are capable of delivering innovative solutions in a timely manner that benefits our customers' needs.

Order Fulfillment Specialist

Order Fulfillment Specialist

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