This position services the organization’s Digital Service Specialist ensures a high level of quality and customer satisfaction across these products and services. The representative is responsible for the daily eBanking support calls, emails, web requests, secure messages, and branch inquiries; including internet banking, online cash management services, mobile banking, online bill payments, telephone banking, merchant services, eCapture, debit cards, and other applicable services. This position must be able to assist customers with basic system requirement and troubleshooting over the phone and/or email. Additionally, the representative will be expected to cross sell different Electronic Banking products and services, and should be comfortable with IT terminology.

High School Diploma or equivalent, background in customer service, and/or banking experience preferred, strong oral and written communication skills, strong PC skills; working knowledge of all common Office applications (i.e. Word & Excel) and internet application, strong team player, strong organizational skills and detail oriented with ability to prioritize and handle multiple tasks, ability to work effectively under pressure and to meet deadlines.

Benefits

• Generous group medical, dental, vision and drug benefits
• 401(k) plan for eligible employees, with matching and immediate vesting
• Educational assistance
• Paid time off, including vacation, sick leave, holidays and birthday
• Bank-paid life insurance
• Free checking account and safe deposit box
• Special home and auto loan financing programs
• Opportunities for advancement
• Competitive salaries

About Working with Us

Hawaii National Bank is known as the Home of Warm-Hearted Bankers. We are a locally-owned family business that has become a family. We foster a friendly and supportive work environment, value open communication and the sharing of ideas, and are continually striving to improve ourselves and our organization. From Day 1, employees are mentored by some of the best in Hawaii’s banking industry. We take the time to strengthen your existing interests and encourage the development of new skills. Our close relationships, with each other and with our customers, and our commitment to our communities have set us apart for more than 60 years. Join our team today!