POSITION PURPOSE

Responsible for providing clerical support for commercial lending activities.  Types, prepares, and files a variety of documents. Opens mail and performs miscellaneous clerical functions as needed.   Provides high quality and professional service to customers.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Assumes responsibility for the effective performance of assigned clerical, and account processing functions.
• Makes transfers for businesses.
• Processes loan payments and tracks insurance on business loans.
• Monitors disbursements on construction and development loans.
• Types a variety of documents, records, and reports.
• Maintains, organizes, and updates business files.
• Makes address changes as needed.
• Opens, sorts, and distributes mail.
• Monitors needs of New Accounts and provides back up as necessary.
• Assumes responsibility for establishing and maintaining effective business relations with customers.
• Assists with questions and problems courteously and promptly.
• Obtains and conveys information as needed.
• Maintains the Bank’s professional reputation.
• Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Bank personnel and with management.
• Assists, supports, and replaces Commercial Lending personnel as needed. 
• Obtains and conveys information as needed.
• Attends and participates in meetings as required.
• Assumes responsibility for related duties as required as assigned
• Assist in preparing loan documents.
• Ensure that work area is clean, secure, and will maintained.
• Completes special projects as assigned.

Performance Measurements:

• Document preparation is accurate, neat, and timely.
• Files are current and well organized.
• Miscellaneous clerical functions are efficiently and effectively completed.
• Professional working relations exist with customers.
• Assistance is provided as needed.
• Questions are answered courteously and promptly.
• Good working relations and communications exist with Bank personnel and with management.
• Assistance and support are provided as needed.
• Management is appropriately informed.

The above statements describe the general nature and level of work only.  They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

This role has no supervisory duties.

QUALIFICATIONS

Education/Certification: High School graduate or equivalent

Knowledge Required: Familiarity with business loan programs and service requirements.

Familiarity with general loan documentation helpful.

Experience Required: Prior experience helpful, particularly in a financial environment.

Skills/Abilities: Accurate and attentive to detail.

Well organized.

Strong typing abilities.

Ability to assist others.

Able to use computer, adding machine, copy machine, and basic business equipment. 

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or

ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or 

products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally (Almost all office jobs.)

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data establish facts and draw conclusions.

Able to interpret a variety of technical instructions and can deal with multiple variables.

Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage.

Able to perform very simple algebra.

Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and 

encyclopedias.

 Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style.

Ability to conduct training, communicates at panel discussions, and make professional presentations.