Are you a tech-savvy problem solver with a passion for helping others? If so, we want you on our IT service desk team! As an IT intern, you'll have the opportunity to work with a dynamic group of IT professionals and gain hands-on experience in a fast-paced and fun environment.

If you're a quick learner, a team player, and have a passion for technology, we'd love to hear from you! Apply now and let's see how you can make an impact on our team and take your career to the next level.

Responsibilities
 

• Providing first-level support to end-users through phone, email, and chat.
• Troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
• Logging and tracking customer inquiries and issues in our ticketing system.
• Assisting with the deployment and maintenance of IT equipment and software.
• Participating in IT projects and initiatives as needed.
• Maintaining up-to-date documentation and knowledge base articles.
• Communicating effectively and professionally with customers, team members, and management.
• Continuously learning and staying current with new technologies and trends.
• Being available to work flexible hours, including evenings and weekends on a rotational basis
• A willingness to learn and adapt in a fast-paced environment.

In addition, we are looking for someone who have:
 

• A strong understanding of Windows and Mac operating systems, as well as Microsoft Office Suite.
• Experience troubleshooting and resolving common network issues.
• Experience troubleshooting and resolving common software issues.

Qualifications
 

• Currently pursuing a degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Customer service experience is a plus.
• Enthusiasm for technology and a desire to pursue a career in IT.

Reasoning Abilities
The employee must be able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  The position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

Equipment Used
PC/laptop, telephone, smartphone, calculator, photocopier, scanner, facsimile, e-mail.

Physical Demands
The position requires normal physical effort when standing, walking, and/or using office equipment. Also requires that weight be lifted, or force be exerted up to a maximum of 30 pounds.

Work Environment
This position usually performs in an office environment under normal conditions.

Disclaimer
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.