Guest Services Representative – Maderas Golf Club

Non-Exempt

Job Summary:

A Guest Services Representative (GSR) is responsible for providing exceptional customer service to guests during their stay at a hospitality establishment. The GSR greets guests upon arrival, assists with check-ins and check-outs, processes reservations, handles guest inquiries and concerns, and provides information about hotel services, amenities, and local attractions. They ensure a positive guest experience by addressing guest needs promptly and professionally, maintaining accurate records of guest interactions, and adhering to safety and security protocols. 

Essential Functions:

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Greets golfers at bag drop and unloads their golf bags from their carts.
• Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Assists in monitoring and policing all player service activity and etiquette. 
• Assists in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf. 
• Ensures proper staging of golf carts during the day.
• Drive and maneuver golf carts safely.
• Assists players by changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• May direct start of play.
• Incorporates safe work practices in job performance.
• Maintain satisfactory attendance.    
• Performs other duties as required.

Supervisory Duties:

• None.

Qualifications:

Minimum Qualifications:

• 1 year of experience in customer service, hospitality, or a golf club environment.
• Ability to lift up to 25 pounds.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Excellent leadership and motivational skills.
• Extensive knowledge of golf.
• Excellent communication skills.
• Excellent organizational skills and attention to detail.

Physical Demands:

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
• Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 25 pounds.
• Must be able to traverse various athletic grounds and facilities.
• Prolonged periods of standing or walking.

Environment/Noise: 

• Work in both indoor and outdoor settings.
• May involve exposure to varying weather conditions
• Typically sits at a desk or workstation.
• Climate controlled.
• Noise level is moderate. 

Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Vacation Package
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

 We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection,  race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.  Our Equal Employment Opportunity Policy applies equally to interns and volunteers.