About Us

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Job Summary

Hill York seeks a detail-driven and proactive Billing Coordinator to join our dynamic team! In this role, you’ll be at the center of our operations, ensuring accurate and timely billing for a variety of service work. You’ll work with multiple billing portals and applications, collaborate across departments, and make a direct impact on profitability by identifying opportunities to improve margins and streamline processes. If you thrive in a fast-paced environment, love problem-solving, and take pride in precision, this is your chance to play a key role in delivering exceptional service and driving business success.

Essential Duties & Responsibilities

• Ensure accuracy on all invoices by validating labor, material, refrigerant, and miscellaneous charges, verifying quoted margins, confirming the correct service order type, and ensuring a purchase order is in place when applicable.
• Confirm all costs are on the work order prior to billing and ensure materials show as received in the system.
• Process all billing, including agreement billing, within 48 hours, ensuring items marked “ready for bill” are reviewed and billed promptly.
• Ensure compliance with all customer-specific billing requirements including invoice formatting, line items, charges, and additional documentation; maintain an up-to-date record of these requirements.
• Prepare and submit daily invoice batches for manager review and post approved batches timely.
• Distribute invoices via email, mail, or upload to third-part billing portals; utilize multiple applications and customer specific systems as required.
• Act as liaison between Service Management, Accounts Receivable, and customers to resolve billing disputes quickly and accurately.
• Collaborate with AR to process credits and assist with account reconciliations.
• Communicate with technicians regarding material inquiries and billing clarifications to prevent errors.
• Escalate issues promptly with proper documentation to avoid delays in resolution.
• Respond to all emails within 2 hours and follow up on outstanding items within 48 hours.
• Maintain accurate and up-to-date customer information in ERP and billing knowledge databases.
• Update and maintain SOPs and billing documentation to ensure consistency and compliance.
• Proactively identify opportunities to bill customers appropriately and improve margins.
• Identify and recommend process improvements and efficiencies within the billing workflow.
• Prepare for departmental meetings with current notes and open items ready for discussion.
• Serve as backup for other team members as needed.
• Other duties as assigned

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Qualifications

• Ability to work 100% on-site in the office to ensure direct collaboration with service teams and timely resolution of billing issues.
• Minimum of 1 year of Billing Experience.
• Prior HVAC knowledge a plus.
• High school diploma or equivalent.
• Exceptional attention to detail and commitment to accuracy.
• Strong initiative and self‑motivation, proactively completing tasks without the need for follow‑up from management.
• Ability to work independently while meeting strict deadlines.
• Strong communication skills for effective interaction with internal teams and external customers.
• Proficiency in Microsoft Suite (including basic level excel).

Equal Opportunity Employer

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees