Description

About Our Company:

Soleil Management by YES& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. 

We are a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products.

We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We’re better together.

We’re a multi generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care and an opportunity to make a difference without needing permission to lead.

Join in on the fun.

We are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for ours guests.

ROLE

Meet, greet, check in and assist resort guests/owners upon arrival at resort. Receive mail, packages and assist guest/owners with local restaurants, places and community questions.  

RESPONSIBILITIES

• Greet guests/owners with a welcoming smile and friendly demeanor

• Perform all guest check-in and check-out procedures

• Obtain or confirm guest information, driver’s license/passport, etc.

• Collect payments for resort fees, bulk trash and towel card deposits

• Answer phones and direct calls to appropriate personnel

• Check and send emails

• Make and confirm reservations

• Maintain a clean and tidy work space at all times

• Inform guests of resort amenities and offerings

• Be informed and up-to-date on all amenity changes and/or closures

• Communicate with housekeeping, room service and security staff as necessary

• Provide local information on restaurants, special sites, activities, etc.

• Resolve customer complaints and problems calmly and effectively

• Notify management of any serious issues that you cannot resolve

• Take and deliver messages for guests

• Store luggage and valuables as needed

• Receive mail, log packages, etc.

• Maintain a friendly, personable disposition

• Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

• Any task as assigned by the Resort Leadership team.

Requirements

• High school or equivalent education required
• Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
•  Extensive experience with computers and telephones.
• Professional appearance that is clean, natural, polished, and professional
• Effective communication skills and proficient oral and written English language skills
• Excellent computer skills

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• Different payment types and cash transaction

Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.

Work Posture Requirements:

• Sitting: Rarely
• Standing: Constantly
• Walking: Frequently
• Driving: Rarely
• Bending (from waist): Occasionally
• Crouching (squat): Rarely
• Kneeling: Rarely
• Crawling: N/A
• Climbing (stairs): Occasionally
• Climbing (ladder): N/A
• Twisting: Frequently
• Reaching: Frequently
• Wrist Motion: Constantly

Carrying Requirements:

• Items Carried: Luggage, Boxes
• Distance: 50 feet
• Times Per Day: 1-10 varies
• Maximum Weight: 25 lbs

Moving/Lifting Requirements:

• Items Moved/Lifted: Luggage, Boxes
• Times Per Day: 1-10 varies
• Maximum Weight: 25 lbs

Moving/Lifting Levels/Heights:

• Floor: Occasionally
• Knee: Occasionally
• Waist: Occasionally
• Chest: Occasionally
• Overhead: Rarely

EEO/Drug Free Workplace