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Client Service Representative

C

CALIFORNIA ANIMAL EMERGENCY GROUP

Posted 3 months ago

Full Time

Corona, California

In Person

Smart Summary

Responsibilities

The representative manages client check-ins, payments, and communications between clients and the medical team in a fast-paced emergency veterinary setting. They are responsible for maintaining the reception area and supporting clients through stressful or grieving moments with professionalism.

Qualifications

You have a high school diploma or equivalent and experience in customer service, preferably in a veterinary, medical, or emergency setting. You are confident managing stressful situations with empathy and professionalism, and possess strong multitasking, problem-solving, and communication skills.

Must Have Skills for ATS

EzyVet

PayJunction

CareCredit

Scratch Pay

Job Description

Client Service Representative 

Location: Corona Animal Emergency Center – Corona, CA

Schedule: Full-time Overnight (10-hour shifts, includes weekends, holidays)

Classification: Non-Exempt


 Make a Difference Every Day — Join Our Emergency Veterinary Team!

At Corona Animal Emergency Center (CAEC), we’re passionate about providing exceptional care for pets and compassionate service for their families — 24 hours a day. As a Client Service Representative, you’ll be the first friendly face our clients meet during some of their most stressful moments. Your calm professionalism, empathy, and attention to detail will help ensure every visit is handled with care and precision.
 
 If you thrive in a fast-paced, team-oriented environment and love making people (and their pets) feel cared for, this is the role for you!

What You’ll Do

  • Warmly welcome clients and assist with patient check-ins and payments.
  • Communicate clearly between clients and our medical team to ensure seamless care.
  • Recognize and prioritize critical cases with professionalism and urgency.
  • Process payments and explain financial options such as CareCredit and Scratch Pay.
  • Maintain accurate records and ensure compliance with hospital policies.
  • Keep the reception area organized, clean, and ready for every client.
  • Support grieving clients with compassion and discretion.
  • Collaborate closely with veterinary staff to deliver exceptional service and care.

(This list highlights key duties — we also offer opportunities to learn and grow into advanced responsibilities.)

What We’re Looking For

  • High school diploma or equivalent.
  • Experience in customer service (veterinary, medical, or emergency setting preferred).
  • Confidence managing stressful or emotional situations with empathy and professionalism.
  • Strong multitasking, problem-solving, and communication skills.
  • Familiarity with EzyVet, PayJunction, or similar software a plus.
  • Reliable, adaptable, and ready to work evenings, weekends, and holidays as part of our emergency care team.

Why You’ll Love Working Here

  • Be part of a dedicated, compassionate emergency veterinary team.
  • Gain valuable experience in a high-growth, learning-focused environment.
  • Contribute to meaningful moments that truly make a difference for pets and their families.
  • Competitive pay and opportunities for training and advancement.


 Join us at Corona Animal Emergency Center and help bring calm, care, and compassion when it matters most.
 
 Apply today to start your journey with a team that saves lives every day.

C

CALIFORNIA ANIMAL EMERGENCY GROUP

We save lives - so you can have more love, more life, and more memories together. Corona Animal Emergency Center was started by two veterinarians with a dream: to offer gold-standard emergency medicine to every dog and cat who needs it. In order to do that, we needed a better model for an emergency practice. One that is more streamlined, more efficient, and more relationship-driven. Where higher bars are set for emergency medicine. Where costs are brought down through innovation. We are owned and operated by veterinarians, and we come into work to save lives. This is the emergency practice this community deserves. Because the love you share with your pet is precious. And when you need us, we’re here to protect it. CAEC experienced and dedicated emergency veterinarians are here to help you with all pet emergencies when your primary veterinarian is unavailable. We are open Nights, Weekends, and Holidays.
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