Help Desk Specialist (Entry Level, Korean Bilingual)
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United Merchant Services
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Help Desk Specialist (Entry Level, Korean Bilingual)
United Merchant Services
Posted 3 months ago
Full Time
Hackensack, New Jersey
In Person
Smart Summary
Responsibilities
Provide technical support for end users both onsite and remotely, focusing on the installation and troubleshooting of Windows PCs and peripherals. Manage user accounts in Active Directory and maintain IT asset inventory while supporting cloud-based phone systems.
Qualifications
You have basic knowledge of IT systems, networks, and troubleshooting, with familiarity in Windows operating systems and basic networking concepts. You possess strong problem-solving, analytical, communication, and customer service skills, with the ability to work both independently and as part of a team.
Must Have Skills for ATS
Windows
Active Directory
Microsoft Outlook
Webex
TCP/IP
DNS
DHCP
VMware
CompTIA A+
Job Description
About Us.
Bluu, Inc. is a technology and payments solutions provider headquartered in Hackensack, New Jersey. Founded in 2008, the company develops and delivers Point-of-Sale (POS) hardware, software, and payment processing services for merchants across restaurants, retail, salons, and dry cleaners. Through its brand bluu™ and in partnership with United Merchant Services, Inc. (UMSI), Bluu operates a nationwide network of resellers and branch offices, serving clients across New Jersey, New York, California, and beyond. The company is committed to innovating the merchant experience through SaaS platforms, data analytics, and integrated payment solutions.
Full Time
Non-Exempt
Location: Hackensack, NJ
Key Responsibilities
- Provide technical support to end users (onsite and remote)
- Install, configure, and troubleshoot Windows PCs, printers, and peripherals
- Manage user accounts in Active Directory (create, modify, disable)
- Support email and collaboration tools such as Microsoft Outlook and Webex
- Perform basic network troubleshooting (IP, DNS, DHCP issues)
- Install and update software applications
- Maintain IT asset inventory (hardware/software)
- Escalate complex issues to senior IT staff when necessary
- Support and troubleshoot cloud-based phone/VoIP system
Required Qualifications
- Basic knowledge of IT systems, networks, and troubleshooting
- Familiarity with Windows operating systems and basic understanding of virtual environments (VMware)
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Good communication and customer service skills
- Ability to work independently and as part of a team
Preferred Qualifications
- Previous help desk or customer support experience (including internships)
- Relevant IT certifications (e.g., CompTIA A+)
- Korean-English bilingual ability is a plus
Physical Requirements
- Ability to lift and move equipment up to 30 lbs
- Ability to set up and relocate IT equipment (desktops, monitors, printers)
Benefits
- Group Health Insurance
- Employer Paid Life Insurance
- Paid Sick and Vacation Days
- 401K with matching
- Gym Support
- Lunch Support
- Employee Assistance Program
U
United Merchant Services
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