Guest Service Agent

Drury Hotels

Posted 3 months ago

Internship

St. Louis, Missouri

In Person

Smart Summary

Responsibilities

Provide high-quality guest services and support hotel operations as part of a structured internship program. Gain real-world experience in the hospitality business world through practical assignments and performance evaluations.

Qualifications

You are a bright and energetic student pursuing a degree in a hospitality field. You possess good communication skills to interact effectively with guests and employees, demonstrating the ability to perform tasks positively and attentively to detail.

Must Have Skills for ATS

Hospitality

Job Description

Property Location:

5 Lambert Drury Place - St. Louis, Missouri 63088

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US


So. Much. More.


Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

  • Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

  • Retirement - Company-matched 401(k)

  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Drury Hotels designed an internship program to give students an opportunity to complete their education with career related experience.  The program helps prepare students to work effectively in the business world after graduation.  Gaining real world experience and also helps to students make career choices, which will result in higher job satisfaction and higher productivity. Drury’s internship program is a full-time or part-time paid program that accommodates student’s credit needs and flexible schedules.  Students can either attend class during the day and work at night or attend evening classes and work full or part-time during the day. Our program is structured and the assignments provide learning objectives to utilize student’s valuable skills to gain practice work in their chosen career field.  To identify strength and weakness, constructive feedback is given to students during performance evaluations.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires bright and energetic students pursing a degree in a hospitality field. Requires good communications skills to relate to guests and employees. Requires ability perform positive and effectively. Requires the ability to give attention to detail. Requires provide owns housing and transportation.

Rise. Shine. Work Happy.

Hiring Immediately!

Drury Hotels

Founded in 1973, Drury Hotels Company, LLC, is a Missouri-based family-owned and operated hospitality company. Travel Happy® with more than 150 hotels across 30 states with exceptional service, comfort, and value. Whether guests are traveling for business or leisure, they can always expect free best-in-class amenities, including hot breakfast, dinnertime snacks & drinks at 5:30 Kickback®, Wi-Fi, on-site fitness centers, refreshing pools and spas, and more. Looking to host a corporate meeting or event? We specialize in hosting small to midsize meetings and trainings with our flexible event space. With our Meetings with More program, you enjoy no food & beverage minimums, free Wi-Fi for all attendees, and flexible rescheduling options. Learn more at druryhotels.com/meetings. We proudly employ over 6,100 dedicated Team Members who are passionate about delivering exceptional service. Thanks to our team, we have received numerous accolades such as Forbes Best Customer Service and J.D. Power’s “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains.” These awards reflect our team's unwavering commitment to guest satisfaction. Interested in joining our family? If you are passionate about taking care of others and seeking a career instead of a job, then Drury Hotels might be right for you. Join our team and Grow Happy®. Start your career search now at jobs.druryhotels.com. Learn more about us at druryhotels.com/about.
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