Phillips Chevrolet of Frankfort is looking for full-time Service Appointment Specialist. We are seeking customer service oriented and personable individuals to fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work Mon-Fri from 7:30am to 4pm as well as a couple Saturdays per month. Previous customer service experience (DEALERSHIP service preferred).

Responsibilities and Duties

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Qualifications and Skills

• VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING AND MOTOR VEHICLE REPORT
• Able to type and handle high volume of telephone calls simultaneously.
• 18 years or older

Job Type: Full-time