Customer Service Representative
Texas Wood Supply
Customer Service Representative
Texas Wood Supply
Posted 3 months ago
Full Time
Houston, Texas
In Person
Smart Summary
Responsibilities
The role involves performing sales calls, managing customer relationships, and processing purchase orders through to invoicing. Additionally, the representative is responsible for inventory control, merchandise distribution, and maintaining security standards.
Qualifications
You have a High School Diploma or GED and possess basic computer and math skills. Sales experience is preferred, and you should be able to read and write English. You will be responsible for performing sales calls, managing customer relationships, and handling order processes.
Must Have Skills for ATS
Sales calls
Customer relationships
Order estimates
Purchase orders
Invoicing
Inventory controls
Basic computer skills
Basic math skills
Job Description
Description
Accountabilities
- Performing sales calls to customers on a regular basis.
- Seeks out prospective client’s opportunities with new customers.
- Establishes and maintains customer relationships in order to grow profitable sales.
- Ability to lift or carry work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.
- Comprehend and stay relevant on new products and trends in the industry.
- Follow-up on all generated quotations to assure that the customer is being serviced.
- Develops an effective and productive working relationship with other team members.
- Execute sales efforts in an ethical and professional manner.
- Provide order estimates, enter customer purchase orders and follow them through the invoicing process.
- Manage open orders and notify customers of any delivery schedule changes.
- Maintain and regulate inventory controls.
- Receive and distribute merchandise for store transfers.
- Customer engagement for a pleasant experience.
- Maintain and perform audit controls.
- Set and maintain security standards.
- Perform other work-related duties as assigned.
We look for team members who embody the following values and characteristics:
- Works with urgency and purpose to deliver quality products.
- Thrives in an entrepreneurial environment; is comfortable with ambiguity and change.
- Seeks and responds well to feedback, which is shared often and freely across all levels of the organization.
- Works through silos and forges strong cross-departmental relationships in order to achieve outcomes.
- Believe in holding themselves to a high level of conduct and professionalism.
Supervisory Responsibilities (if applicable): None
Requirements
Qualifications:
- Education: High School Diploma or GED
- Associates degree in Business Administration or closely related field preferred.
- Experience: Sales experience preferred but not required
- License or Certification: None
Physical Demands:
- Be able to lift 25
Knowledge and Skills:
- Must be able to read and write English.
- Basic computer and math skills required.
Texas Wood Supply
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