General Position Overview:

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services.  We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting, and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.     

Candidate must strive for driver and customer satisfaction, while delivering unparalleled service and support to the organization. In addition to all this they first must foster a culture of world-class safety.        

At Midwest Refrigerated Services, we are driven by our Midwest Values of: 

• Modesty
• Integrity
• Dependability
• Work Ethic
• Efficiency
• Safety
• Trust

It is the expectation that all employees exemplify these values.

General Accountabilities include:  

The Order Management Specialist is responsible for overseeing the entire order lifecycle– this will include order entry – ensuring accuracy, efficiency, and customer satisfaction. This role acts as a liaison to the warehouse and customer service teams.

1. Order Processing in our warehouse Management System (Accellos):

• Workflow Management: Following defined order processing workflows within the system, which can be customized based on business rules and processes. 
• Fix all unallocated lines to ensure order is fulfilled in full
• Create and send waves for orders being sent through the layer picker
• Coordinate disposal loads by processing old inventory out of the system

2. Order Detail Verification:

• Product Availability: Checking inventory levels to ensure items are in stock and available for fulfillment.

3. Coordination with Inventory and Warehouse:

• Fulfillment Request: Sending order details and fulfillment requests to the warehouse.
• Inventory Allocation: Ensuring the correct items, quantities, dates and lots are allocated to the specific order in the warehouse management system.
• Timely Fulfillment: Collaborating with warehouse teams to ensure orders are picked, packed, and shipped according to deadlines. 

4. Communication with Customers:

• Order Status Updates: Providing customers with timely updates on their order status, including confirmations and any shortages.

5. Order Discrepancy Resolution:

• Investigating and Resolving Discrepancies: Handling issues such as incorrect items received, damaged goods, or quantity errors.
• Handling Customer Complaints: Professionally resolving customer complaints related to orders, demonstrating empathy and working towards a satisfactory solution. 

6. Record Keeping:

• Accurate Records: Maintaining detailed records of all orders, transactions, and customer communications within the warehouse management system.

7. Continuous Improvement:

• Process Analysis: Identifying areas for improvement in order processing workflows.
• Workflow Optimization: Implementing strategies to streamline and enhance efficiency in order processing (e.g., automation, lean principles).
• Using Feedback: Gathering feedback from team members and customers to inform improvements in order processing. 

Skills Required: 

• Attention to detail
• Problem-solving under pressure
• Effective communication
• Positive attitude
• Ability to function effectively in a fast-paced, team environment
• Ability to work with all levels of management 

Prerequisites:

• High school diploma (or equivalent) 
• Technical aptitude 
• Preferred wave planning and warehouse experience 

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire.  Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match.  Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program.  Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.   

We encourage Veterans to apply.  Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.