Case Manager – Older Adult Centers
As a Case Manager, you’ll provide information, referrals, advocacy, and case assistance services to older adults participating in JASA’s Older Adult Centers in Queens. Through in-person, you’ll help connect participants to critical resources and services that promote independence, stability, and overall well-being.

Shift Schedule:
Monday & Friday: 8:00 AM – 4:00 PM at Roy Reuther Older Adult Center
Tuesday–Thursday: 8:00 AM – 4:00 PM at Rockaway Park Older Adult Center

Hours Per Week: 35

🌟 Why You’ll Love Working at JASA
JASA is one of NYC’s largest and most trusted nonprofit organizations serving older adults. Here, dedicated team members perform meaningful work that directly impacts the well-being of the community we serve.

Top Reasons to Join Us:

Meaningful Impact:
Help older adults access benefits, services, and community resources that improve their quality of life and independence.

Collaborative Environment:
Work closely with program leadership, center staff, and community organizations in a supportive, mission-driven setting.

Professional Growth:
Gain valuable experience in case management, advocacy, benefits assistance, community outreach, and older adult services.

What You'll Be Doing

As a Case Manager, you’ll provide information, referrals, advocacy, and support services to older adults at both the Roy Reuther and Rockaway Park Older Adult Centers.

Client Support & Case Assistance

• Provide information regarding health, welfare, educational, social, and recreational services available to older adults.
• Screen clients for eligibility for benefits and entitlements and assist with applications and advocacy efforts.
• Assist clients with accessing services such as transportation, home care, home-delivered meals, Medicare, Medicaid, emergency assistance, legal aid, housing resources, and healthcare services.
• Explain and interpret agency programs and available resources to participants.
• Inform supervisors of crisis situations or circumstances requiring additional guidance.

Community Engagement & Advocacy

• Conduct community education workshops and support groups.
• Work closely with community organizations and service providers to meet client needs.
• Participate in training sessions and unit meetings.

Documentation & Administrative Responsibilities

• Complete required case records, reports, and statistics using secure electronic databases.
• Maintain accurate and timely documentation of services provided.
• Perform additional related duties and assignments as requested.

Emergency & Special Operations Support

• Participate in Cooling Center Hours, Make-Up Days, or other emergency operations as required by City funders.
• Be available to work extended hours or weekends when necessary to support older adult center members.

What You’ll Need

• Graduate of an accredited college or university with a B.S.W., B.A., or B.S. degree, or equivalent work experience.
• Strong oral, written, and record-keeping skills.
• Prior group leadership experience preferred.
• Basic computer literacy and ability to learn and use program-specific software.
• Ability to communicate effectively in spoken and written English.
• Knowledge of Spanish, Russian, or Chinese dialects is a plus.
• Understanding and appreciation of diversity, including race, religion, ethnicity, sexual orientation, and individual values in serving clients and families.
• Availability to work evenings and/or weekends as required for emergency operations or City-funded initiatives.

Benefits at a Glance

JASA offers a comprehensive benefits package designed to support your well-being and future:

Health & Wellness

Choose from quality Medical, Dental, and Vision plans. We also offer Employee Wellness Programs, including fitness initiatives and mental health support, plus an Employee Assistance Program (EAP).

Retirement Savings

Plan for your future with both a 403(b) plan and a Pension Plan, both with employer contributions.

Generous Time Off

Enjoy ample Paid Time Off, including vacation, holidays, and floating holidays.

Professional Development

Opportunities for continuous learning and career advancement are available.

Employee Recognition

Your contributions are celebrated through various recognition programs.

EEO Statement

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.