Description

The Breakfast Hostperson is responsible for offering prompt and courteous service so the guests have an enjoyable experience. This person also maintains the cleanliness and guest ready appearance of outlet

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Prior experience in a food and beverage position is preferred
• High school diploma or equivalent
• Food Handling certification preferred

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.  
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Menu items and beverage choices
• Standards of operation as required by brand.
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations, check daily events, bulletin boards are up to date on changes, new procedures and events. 
• Entire property, staff, services, hours of operation, type of room, locations, rates, discounts.

Skills:

• Service minded, friendly professional behavior
• Suggest and serve quality food and beverage items as per standards

Abilities:

• Multi task, remain associate and guest service centric.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Work as a team member in aspects such as: cleaning, side work, food preparation and storage.

SPECIFIC RESPONSIBILITIES

1. Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
2. Close out shift by cleaning and restocking supplies for next day or shift.
3. Maintain safety and security practices, have thorough knowledge of emergency procedures.
4. Ensure guests are provided with the highest quality product and service.
5. Ensure brand standard documentation is completed as required.
6. Other duties as assigned, that the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• May also come in on the weekends to greet guests and ensure meeting or group satisfaction.
• Standing, walking for long periods of time while maintaining a friendly professional image.  
• Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays.

POSITIONS FOR POSSIBLE ADVANCEMENT

• Food and Beverage Supervisor
• Guest Service Representative

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.