Help Desk Intern

Silgan Containers

Posted 3 months ago

Internship

Brookfield, Wisconsin

In Person

Smart Summary

Responsibilities

The intern will troubleshoot first-level tickets and track hardware and software inventory. Additionally, they will assist departments with reports and train staff on software usage.

Qualifications

You are currently pursuing a two or four-year degree in Information Technology or a related field. You have a passion for IT and a strong desire to help people, with the ability to troubleshoot first-level tickets, track inventory, and assist departments with reports and software training.

Must Have Skills for ATS

Help Desk Support

hardware inventory

software inventory

reporting

software training

Job Description

Join a winning culture where achievements are recognized & celebrated; this is Silgan Containers.

Help Desk Intern located in Waukesha, WI

This is an internship for those studying in the IT field with an interest in Help Desk Support. With the guidance of the Help Desk Supervisor, this position will trouble-shoot first-level tickets, track hardware and software inventory, assist departments with reports, and train Silgan staff on new and existing software.

What we offer:

  • An opportunity to put into practice what you have learned in the classroom.
  • An opportunity to work with the industry leader in a stable, reliable, and environmentally conscious company.
  • Be part of a great culture where you are a member of our family - achievements are recognized, acknowledged, and celebrated.

You will love it here if:

  • You are passionate about IT and possess a strong desire to help people.
  • You like a variety of work.
  • You are analytical and process oriented.

We need you to have:

  • Currently pursuing a two or four-year degree in Information Technology or related field
  • Ability to work part-time or full-time during the summer and a minimum of 15 hours/week during the school year, ideally starting in mid-May.
  • The student is in good standing with the school.

 Who We Are:

  • Silgan Containers is the largest provider of metal food packaging in the United States.
  • Trusted by America’s most respected brands, our reputation is based on a foundation of quality, excellence, and unsurpassed technical expertise.
  • We pride ourselves on being a solution-based partner to our customers and work hard to earn their business every day.

Silgan Containers

At Silgan Containers, we are proud to be the leading supplier of metal food packaging solutions in North America, trusted by America’s most respected brands. Our commitment to excellence in quality, innovation, and technical expertise has earned us a "Best in Class" reputation. We support this commitment through Silgan University, where we offer industry-leading technical and equipment training, ensuring our customers have access to the highest levels of knowledge and support. Our on-site technical teams provide prompt, expert assistance, ensuring our customers’ needs are always met efficiently. Sustainability is at the heart of what we do. We are rethinking how to make the metal food can through increased recycled content, modern process overhauls, renewable energy procurement, and other innovative practices. Our commitment to excellence extends to our people. We cultivate a culture of growth and opportunity, promoting from within and offering extensive training and development programs to help our employees advance in their careers. By investing in our team, we ensure that both our employees and our company continue to thrive. With over 20 production facilities across the U.S., headquarters in Los Angeles, CA, and a Technical Center near Milwaukee, WI, Silgan Containers is strategically positioned to serve our customers and deliver the highest-quality packaging solutions.
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