Program and Position Summary:

The Mission SRO Collaborative works to improve living conditions and empower tenants in Single Room Occupancy (SRO) hotels in the Mission District of San Francisco. Program components include outreach, tenant stabilization services, and community programs – including educational and leadership development workshops on topics such as fire prevention, disaster preparedness, tenant rights, and housing justice issues. The Collaborative is comprised of Mission Action as the lead agency and fiscal agent, and includes Causa Justa, Just Cause, the Mission Neighborhood Resource Center, and the Women’s Community Clinic as partner agencies.

 The Program Assistant II is responsible for providing general administrative and clerical support to ensure efficient MSROC operations and administrative department. The position assists the Program Manager through a variety of tasks related to organization and communication.  Additionally, the Program Assistant will work directly with tenant leaders to support their organizing and campaign work.

Key Responsibilities:

21% MSROC and 35% TRC

• Support program with administrative work, such as making flyers, inputting data, and organizing outreach and training materials
• Prepare and organize tenant events and holiday parties
• Support team with coordination, preparation, and facilitation of monthly tenant meetings
• Contact tenant leaders for meetings and events
• Conduct outreach in SROs in the Mission
• Support and lead tenant volunteer phonebank and outreach shifts

44% Admin

1.      Front Desk Management:

1. • Greet and assist visitors, ensuring a professional and welcoming environment.
   • Answer and direct incoming phone calls and emails.
   • Maintain the reception area, ensuring it is tidy and presentable at all times.
   • Handle incoming and outgoing mail, packages, and deliveries.
   • Manage office supplies purchasing and inventory

2.      Office Operations:

1. • Organize and schedule meetings, appointments, and travel arrangements.
   • Maintain office equipment and coordinate repairs or maintenance as necessary.
   • Monitor and manage office supply inventory, placing orders when necessary.
   • Assist in the preparation of reports, presentations, and correspondence.
   • Maintain and update company databases and records.
   • Support HR as needed.

3.      Event Coordination:

1. • Assist in planning and organizing company events, meetings, and conferences.
   • Coordinate logistics such as catering, venue arrangements, and transportation.

4.      Compliance and Safety:

1. • Ensure office operations comply with company policies and procedures.
   • Implement and maintain safety protocols and procedures.
   • Conduct regular safety inspections and report any hazards or issues.

Other Organizational Duties: 

• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community. 
• ·       Commit yourself to treating each community member with respect and dignity. 
• ·       Perform other duties as assigned. 

Knowledge, Skills, and Abilities:

• Experience working with people from diverse backgrounds including multiply-diagnosed low-income populations, people who are marginally housed,  LGBTQ individuals, people of color and persons with disabilities
• Willingness to work flexible hours and weekends
• Commitment to social justice issues, and familiarity with MSROC and DSCS mission and organizational work 

• Excellent time management skills and ability to multi-task and prioritize work, required; administrative or assistant experience, preferred
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Bilingual Spanish/English, spoken and written required
• Basic computer knowledge, ability to use Windows and Microsoft Office
• Knowledge of or ability to be trained on database software

Mission Action (www.misstionaction.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.