Working title: Pharmacy Technician Certified (PRN)

Classification title: Pharmacy Technicians      

Division: Community Health Center

Program:  Pharmacy

Reports to:   Pharmacy Manager   

FLSA status: Non-Exempt:  Full Time

Schedule: Monday-Friday; 830am to 530pm

Wage Range: $20.32 to $25.35 hourly; depending on number of years of transferrable experience and internal equity

RiverStone Health:

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do.  From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. 

Division and Program Overview: 

RiverStone Health Clinics are here for everyone. It doesn’t matter how much you earn, whether you have health insurance, or whether you’ve managed to take good care of your health in the past. Our healthcare providers work as a team to provide the best possible care for you and your family.  Our patients are at the center of the partnership we build with you and your family. Same day appointments for minor injuries or illnesses often mean you can avoid the expense of emergency department visits.  In addition to our main Clinic in Billings, we have satellite Clinics in Bridger, Joliet, Worden and school-based clinics at Orchard Elementary School and Medicine Crow Middle School open to all students in Billings Public Schools and their families.

RiverStone Health Pharmacy is conveniently located inside of our Clinic, which enables customers to get medications immediately after a medical appointment without having to go to another location. In addition to filling prescriptions, our pharmacists counsel patients on medication, check for ways medications may interact and contribute to patients’ overall knowledge about their health.  Our pharmacy staff is also trained to assist patients with access to medications utilizing various organizations, community and manufacturer-sponsored programs. 

 Job Summary:

The purpose of the pharmacy technician is to assist the registered pharmacist to dispense prescription medications and DME, identify patients in need of financial assistance and determine what assistance is available to them and support patients in accessing prescribed medications.  The Pharmacy Technician works in a retail pharmacy primarily serving a federally qualified health center.

Essential Functions/Major Duties and Responsibilities: 

A.   Pharmacy Services                                                                                 95%

• Input patient, insurance, prescription, provider, drug and charge account information into the pharmacy software system.

• Process new and refill prescriptions and resolve errors in the pharmacy software system.

• Process and prepare prescriptions for Durable Medical Equipment (DME).

• Prepare prescriptions for pharmacist verification by pulling bulk stock bottles, counting tablets, measuring and pouring liquids, bubble packing medications and affixing prescription labels.

• File completed prescriptions in the pharmacy pick-up area.

• File hard-copy prescriptions in numeric order by prescription number in files of 100 and put in designated storage area.

• Check out prescriptions on the register including verifying correct patient and charging to correct charge account (when applicable).

• Perform end-of-day register duties including putting money collected and reports in fiscal lockbox.

• Participate in end-of-month and end-of-year billing process and send statements to appropriate recipients.

• Print weekly return-to-stock list, pull prescriptions from pharmacy pick-up area, void prescriptions in pharmacy software system and return drugs to stock supply.

• Print daily drug order list from pharmacy software system and send to pharmacy distributor.

• Receive, check in, and put away daily drug order.

• Order office supplies as needed according to organization policy and procedure.

• Monitor drug inventory for outdated medications and make proper adjustments.

• Participate in complete pharmacy medication inventory as requested, annually or semi-annually.

• Answer patient questions and provide customer service (in person and on the phone), while referring all clinical medication questions to the registered pharmacist.

• Identify customers requiring financial assistance to obtain prescriptions and refer to appropriate resources.

• Assist patients with all aspects of the Medication Assistance Program (MAP) application process including completing of application, obtaining necessary financial verification documentation (as dictated by pharmaceutical company), obtaining physician signature on application and faxing application to appropriate company.

• Receive all MAP deliveries, scan received orders into MAP software system, notify patient that medication has arrived and complete documentation in MAP software system.

• Create telephone encounters, look up pertinent information and scan documents into the clinic electronic health record as needed

• Participate in organization committees or groups as requested.

• Communicate and collaborate with staff in other departments, as well as other organizations, as needed to assist patients with medication related needs.

Non-Essential Functions:                                                         ≥5%

• Perform other duties as assigned in support of the RiverStone’s mission and goals.

Education and Experience:   

Minimum Qualifications

• High School diploma or equivalent

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Pharmacy or clinical experience in a related field

Certificates, Licenses, Registrations:

• Montana Pharmacy Technician certification -AND-

• Pharmacy Technician certification through the Institute for Certified Pharmacy Technicians

Knowledge, Skills, and Abilities:

• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.

• Ability to add, subtract, multiply, or divide quickly and correctly.

• Ability to concentrate on a task over a period of time without being distracted.

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

Customer Service Excellence: 

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision: 

• None

Physical Demands and Working Conditions: 

• Required to make precise, coordinated movements of the fingers to grasp, manipulate or arrange small objects.

• Frequent movement, walking, standing, and bending

• Ability to lift up to 25lbs
• Ability to see details near and far, recognize color differences, and focus on fine details like small print and/or instruments required. 

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making: 

• Works under the supervision of the Pharmacy Manager. Work is structured by established pharmaceutical processes. 

Communications & Networking: 

• Involves regular contacts with the public in-person and on the phone to provide readily available information. May involve contact with upset or unreasonable individuals. Responds to questions, complaints, and comments in a courteous, professional, and timely manner.

Budget & Resource Management: 

None