Overview

Responsibilities

• Distinguishes between and correctly identifies incoming correspondence for all business units and all departments. Requires mastery over unique document types and the associated workflow processes for identifying and distributing incoming correspondence. Includes mastery of related imaging software packages.
• Sorts and prioritizes incoming mail, checks and faxes into multiple departments. Prepares documents for scanning.
• Scans incoming mail, checks and documents received from business units. Prioritizes incoming work for same-day processing in accordance with guidelines.
• Processes requests for archived images (fiche/film) until all archived records are imaged and/or purged based on record retention requirements.
• Reviews return mail (general) and makes updates to system records when applicable.
• Indexes scanned documents to the correct policy file and distributes to designated workflow folder for additional electronic processing.
• Ensures that images are of highest imaged quality. In cases where images are not clear, the processor will delete the image(s) and rescan.
• Provides excellent customer service to internal customers. Includes answering questions related to imaged documents, rescanning or reindexing the image.
• Maintains or exceeds production and quality targets.
• Assists in completing audits for Quality Review as necessary.
• Fosters teamwork by assisting team members in meeting designated timeframe for all documents received.
• Develops and presents structured job-specific training as management directs. Includes both on-the-job training as well as the creation and periodic updating of departmental training manuals and other training materials.
• Performs duties related to the administration of Company retention policy, including daily filing duties as well as periodic purging of documents for destruction. This may include sorting work batches into boxes.
• Upholds the highest level of integrity regarding compliance with all Company ethics, privacy policies and industry regulations.
• Assists with preparation of indexed batches/boxes for onsite storage. May require the ability to occasionally lift and move boxes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma - Required
• Some college work - Preferred
• Proven experience working independently while handling high volumes, multiple duties and completing assigned tasks accurately and on a timely basis in a fast-paced environment. Requires the ability to continuously make repetitive motions of the wrists, hands and/or fingers. - Required
• Proven experience with meeting multiple deadlines. - Required
• Demonstrated experience working effectively within a team. - Required
• Proven experience handling and effectively resolving customer problems. Must cite examples where independent decision-making and initiative were demonstrated. - Required
• Demonstrated strong attention to detail with excellent organizational skills. -
• Proven flexibility when faced with changes; must provide examples of grasping and initiating new concepts. -
• Provide examples of consistently meeting and/or exceeding productivity and quality goals. -
• Proven excellent verbal and written communication skills with the ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, grammar, diction and style. -
• Working knowledge of word processing, spreadsheet and e-mail applications required. -
• Previous experience with a professional imaging software package preferred. -
• LOMA, CLU, or other industry designations considered a plus. Upon Hire - Preferred

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.

Travel Requirements:

• None