Service Administrator & Rental Coordinator

Join Team Glendale at Glendale Chrysler Jeep Dodge Ram

Glendale Chrysler Jeep Dodge Ram is looking for a motivated, customer-focused individual to join our Service Administrative Team in a hybrid role that combines Service Cashier, Customer Support, and Rental Fleet Coordination responsibilities.

The ideal candidate will have a positive attitude, strong organizational skills, excellent customer service abilities, and enjoy working in a fast-paced team environment. This role is perfect for someone who enjoys variety throughout the day and takes pride in helping customers while supporting dealership operations.

This is a full-time position (40 hours per week) with a rotating 4-day, 10-hour schedule. Hours are 7:00 AM – 6:00 PM with a one-hour lunch break. Some Saturdays are required.

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Team Glendale Culture

At Glendale, we pride ourselves on creating an atmosphere where employees are more like family members than coworkers. We strongly encourage a positive culture and are passionate about building a successful team we proudly call Team Glendale.

Our owner is incredibly hands-on and continually reminds employees that they are the secret ingredient to Glendale’s success.

Glendale focuses on employee growth and success by providing training programs, advancement opportunities, and a supportive environment where employees are challenged, mentored, and empowered to grow their careers.

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Employee Benefits

• Excellent Benefits Package
• Health, Dental & Vision Insurance
• Competitive Pay
• Paid Training
• Paid Holidays
• Paid Vacation, Sick Days & Personal Days
• Employee Vehicle Purchase Plans
• Discounted Rates on Parts & Labor
• Discounts on New & Used Vehicles
• Positive Work Environment
• Strong Team Atmosphere
• Long-Term Job Security
• Opportunity for Advancement

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Duties & Responsibilities

Service Administration & Customer Support

• Calculate customer bills using the dealership computer system
• Receive and process cash, check, and credit card payments accurately
• Answer and transfer phone calls professionally
• Schedule service appointments accurately
• Respond promptly to customer emails, texts, and online chats
• Ensure repair orders are properly signed and closed out
• Balance daily cash, check, and credit card deposits
• Scan and electronically file documents daily
• Perform receptionist duties as needed
• Communicate with service advisors and department managers regarding customer needs
• Maintain knowledge of dealership products, services, and pricing updates

Rental Fleet Coordination

• Assist customers with rental vehicle reservations and agreements
• Verify insurance coverage and rental authorizations with insurance companies
• Obtain required documentation including driver’s license, proof of insurance, and signatures
• Conduct vehicle check-in/check-out inspections for damage, fuel level, and mileage
• Ensure rental agreements are closed promptly upon vehicle return
• Educating customers on rental policies and responsibilities
• Track rental fleet activity, revenue, and days rented
• Coordinate with service advisors regarding customers currently using rental vehicles
• Help maintain rental fleet readiness by assisting with vehicle organization, cleanliness, and turnaround

General Responsibilities

• Maintain a professional, organized, and customer-friendly work environment
• Protect customer information and maintain confidentiality
• Follow all company safety policies and procedures
• Perform additional duties as assigned by management

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Qualifications

• Excellent customer service and communication skills
• Positive attitude and ability to work well with others
• Strong organizational and multitasking abilities
• Basic computer and office equipment skills
• Ability to maintain professionalism in a fast-paced environment
• Previous customer service experience preferred
• Ability to work some Saturdays
• Valid driver’s license required
• Ability to operate a manual transmission preferred
• Must be able to pass pre-employment background check and drug screening upon conditional offer

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If you are currently working at a dealership, please apply with confidence. Your current employer will not be notified.