Receptionist

Reports to Office Manager

Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care. 

Travel may be required from time to time to complete assigned responsibilities.

Responsibilities & Duties

 In accordance with policies & procedures: 

• Answer the telephone in a courteous and professional manner within 3 rings 

• Receive and convey messages in writing, verbally and electronically 

• Assist patients and their families in a compassionate manner 

• Make appointments following preset scheduling rules

• Fax documents 

• Scan documents 

• File documents 

• Prepare documents for mail-out 

• Open and distribute incoming mail 

• Assist in routing telephone calls and messages to the appropriate staff

• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy

• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient

• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner

• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider)

• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)

• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information

• Explain sliding fee application process to potentially eligible patients

• Perform any other duties assigned by a supervisor

Qualifications:

• Excellent communication and interpersonal skills

• Excellent ability to multitask

• Attention to detail 

  • Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call

  • Vitally important that all demographic data is entered into each pt’s medical record correctly

• Flexibility

• Minimum of a high school diploma

• Prompt, regular attendance at the office