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Customer Service Rep

Lincare

Posted 3 months ago

Full Time

Brookings, Oregon

In Person

Smart Summary

Responsibilities

The employee handles inbound and outbound calls to resolve customer issues and ensure compliance with physician directions. Responsibilities include documenting calls, entering orders, and updating customer demographic information in a computerized system.

Qualifications

You have experience communicating with customers to answer questions, resolve problems, and identify product/service needs. You can accurately document calls and enter orders in a computerized system, and you possess the ability to read and comprehend pharmacy prescription terminology.

Must Have Skills for ATS

Computer entry

Job Description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.   JOB FUNCTIONS:
  • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
  • Assesses customer need for additional products/services
  • Assesses customer compliance with physician orders
  • Answers questions and provides customer education regarding products/services
  • Documents calls in computerized record keeping system
  • Enters customer orders in computerized system
  • Verifies and updates demographic information such as address and telephone number in computerized records
Qualifications
  • Read and analyze documents such as patient orders
  • Comprehend pharmacy prescription terminology
  • Effectively communicate with coworkers and patients alike
  • help with the training of employees
  • calculate figures and amounts in reference to frequency and doses dispensed
  • apply common sense understanding to carry out oral and written instructions
Education & Experience: 
  • High School Diploma, General Education Diploma (GED),  or one to three months related experience and/or training
  • Computer entry Required
  • Must meet any licensing requirements necessary for specific location
Physical Demands:  This employee must occasionally lift and/or move up to 50 pounds.

Lincare

Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More! ***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1.
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