We believe the best work happens when people feel supported and valued. In this role, you’ll join a team that prioritizes 'people first' in every decision we make. You’ll be the central link between our customers and our field technicians, backed by a management team, and owner, who are genuinely invested in your success. Our team is dedicated and driven, but we always make space for community; our monthly summer BBQs are a favorite tradition where the entire crew gathers to relax and recharge. If you're looking for a supportive, close-knit crew, you’ll fit right in here.

About Us
R&R Heating & Air Conditioning is a local family business and one of the largest HVAC companies in the Inland Northwest. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

Manage and optimize the dispatch board to ensure maximum efficiency and productivity
Dispatch technicians based on skillset, availability, urgency, and location
Coordinate and schedule sold work (installations, repairs, and projects)
Resolve customer concerns quickly, professionally, and with care
Accurately document and update all job information in ServiceTitan
Support field teams to ensure smooth workflow and job completion

Qualifications

Strong organizational and multitasking skills
Excellent communication skills (both with customers and internal teams)
High attention to detail and accuracy
Ability to adapt quickly and stay effective as priorities shift throughout the day
Proficient with complex software interfaces

Additional Skills (Preferred but Not Required)

Experience dispatching for a service based company
Familiarity with Service Titan or similar software
Basic understanding of HVAC plumbing and electrical systems
Experience using software or logic-based systems to minimize drive time

What We Offer

Clear career path and advancement opportunities
Competitive Pay
Tuition reimbursement
Paid time off and holidays
Health, dental, and vision insurance
Kayaks and paddleboards available for employee use
Employer Paid Life Insurance with EAP
Seasonal Event Tickets
401(k) with company match
A team-focused culture that values safety, accountability, and growth

Join the team that builds more than just HVAC systems—we build careers.
Apply today and grow with R&R Heating and Air Conditioning.

Mission: R&R Heating & Air Conditioning provides our customers with Total Value Commitment. We take pride in our work and dedicate ourselves to a Total Team concept. We have chosen to create a family of “more than satisfied customers” by maintaining the highest standards of performance and respect for our customers and co-workers. Culture: Here at R&R, we follow our Core Values of integrity, respect, commitment, and excellence in everything we do. Employees enjoy a strong sense of belonging and work hard to improve both themselves and their company every day. Our commitment to both the safety and the welfare of all our employees, and their families, help us provide a great work environment. We believe in empowering our employees to earn by achieving, and encourage them to take ownership in the development of their career. Basically, if you are willing to invest in yourself, the company will invest in you. Our employees set professional goals for themselves, and if they fall short, they own their failure, learn from it and try again. We understand that our employees are our greatest resources, and in return, we strive to give our employees work-life balance so they can advance their careers in one of the most desirable locations in the country. As a community-minded company, we encourage our employees to become involved in organizations with local and personal significance. To be successful here you’ll need; a passion for your craft, humility, a competitive and success driven spirit, a strong work ethic, along with a positive attitude. R&R puts a lot of time and effort into our recruiting process. We hold ourselves to a higher standard than most. You will be expected to push yourself, to make a name for yourself, and to strengthen the values, behaviors and culture that are the keys to our success. Vision: To achieve the ultimate level of excellence and be recognized as the premier leader of heating and air conditioning in the Pacific Northwest.

Customer Service Dispatcher

Customer Service Dispatcher

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