Description

Functional Overview: Support the New Market Development team through voice of customer (VOC) activities, market research, outbound customer outreach, competitive analysis, and reporting. The role focuses on gathering customer insights, identifying growth opportunities, and supporting business development initiatives within the healthcare and medical device industry. This will be a temporary, Summer internship role.

Major Job Responsibilities, Functions, and Duties:

• Support Voice of Customer (VOC) initiatives through customer outreach via calls, emails, and surveys to gather market insights
• Participate in outbound customer calls to assess market interest, customer needs, workflows, and pain points
• Document customer interactions, feedback, and market findings accurately within trackers and CRM systems
• Conduct market and competitive research to identify trends, pricing, competitor offerings, and unmet customer needs
• Compile and present VOC findings, research summaries, and reports for internal stakeholders and leadership
• Collaborate with sales and marketing teams to support messaging refinement and outreach strategies based on customer feedback
• Assist with secondary research on emerging markets, customer segments, and industry opportunities
• Support cross-functional collaboration with product, operations, sales, and marketing teams regarding market evaluations and feedback
• Monitor competitor activities, positioning, and product developments within target markets
• Maintain trackers, reports, and performance metrics related to new market development initiatives
• Support administrative and organizational tasks related to new market projects and customer research activities

Requirements

General Job Requirements:

• Currently pursuing or recently completed a Bachelor’s or Master’s degree in Business, Marketing, Economics, Life Sciences, or related field
• 0 – 2 years of experience in a customer outreach and/or research role
• Strong interest in market research, business development, healthcare, or the medical device industry
• Comfortable engaging in customer outreach and learning cold-calling techniques
• Strong verbal, written, analytical, and communication skills
• Highly organized, detail-oriented, and proactive
• Proficient in Microsoft Excel and PowerPoint; Salesforce or CRM experience preferred

Physical Job Requirements:

• Able to work in the headquarters office located in Chicago, IL
• Able to remain in a stationary position, either sitting or standing, for a prolonged periods of time
• Able to move about the office to access common equipment such as filing cabinets, copier, printer, etc.
• Able to move and lift objects up to 35 pounds
• Able to travel domestically

Compensation:

This is an internship that will work a full-time schedule (Monday - Friday, 9am - 5pm) throughout the duration of the internship. This role is being offered at $22 - $25 per hour, based on experience.

About Typenex Medical:

Typenex Medical is focused on creating solutions for hospitals, surgery centers and laboratories that enhance safety and efficiency, for both staff and patients. Typenex is entering new markets within healthcare and is growing the team at a fast pace. Typenex offers a great opportunity for you to start or advance your sales career in the healthcare industry. We're a small team looking to continue to make a large impact in our target markets through smart design, strong execution, and outstanding customer service.