Description

Family and Community Programs Coordinator 

FLSA Classification: Full-Time, Exempt  

The Country Music Hall of Fame® and Museum has an opening for a full-time, exempt Family and Community Programs Coordinator position in the Education Department.    

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.

What We Offer for Full-Time Staff: 

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (13) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness  
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

Departmental Overview: Charged with the mission of educating varied audiences about country music, the Education Department develops programs and resources that illuminate the stories, themes, and music explored in the Museum’s galleries. Traditionally serving more than 120,000 people per year through 2,000+ programs, the Education Department supports students of all ages, from school groups and families who engage in hands-on learning activities to general Museum guests who experience performance presentations during their visit. A creative and curious team, the Education staff is composed of traditional and nontraditional educators, including classroom teachers, visual artists, historians, museum educators, and professional musicians. Country Music Hall of Fame and Museum educators share a passion for country music, popular culture, and lifelong learning, and they regularly collaborate to develop and implement dynamic educational offerings commensurate with one of the most-visited history museums in America. 

Position Overview: The Country Music Hall of Fame and Museum seeks an energetic, creative, and highly organized arts and/or music educator with strong written, verbal, and technological skills to support programs designed for young museum visitors, family audiences, and local community members. This individual will work with the Family and Community Programs team to oversee administrative logistics for 400+ programs that take place in the Museum’s Taylor Swift Education Center and in community locations throughout Middle Tennessee. Responsibilities range from project managing and executing onsite programming to overseeing internal communications to contracting artists, educators, and more. Additionally, this individual will provide direct community outreach programming support by assisting education staff in the community. A passion for education, strong organizational and communication skills, and interest in museums and country music are musts.

Specific Job Duties:

• Coordinate and support community and family programs, including logistics, internal details, supplies, program preparations, post-program assessments, and record keeping. Specific responsibilities include: 
• Collaborate with larger team to create and plan programs that connect Museum content to family audiences in community and Museum settings. 
• Draft program descriptions for publication. 
• Oversee internal communications, data tracking, and reporting. 
• Support external communications to contracted teaching artists. 
• Assist with supply inventory, maintenance, and ordering. 
• Assist with and contribute to related areas of content on the Museum’s website. 
• Lead select programs for a family and community audience. 
• Serve as program lead for on-site programming, including the project management of Sunday programming. 
• Support off-site programs with community partners, including advanced logistics and day-of facilitation. 
• Manage gallery activities for the Taylor Swift Education Center. Specific responsibilities include:
• Daily maintenance of youth activity stations throughout the Museum galleries and Taylor Swift Education Center
• Distribution of self-guided materials in the Taylor Swift Education Center
• Printing and ordering of educational materials
• Assembly of educational kits for distribution onsite and in the community
• Lead Summer Songwriting Camp administration, including coordination of internal logistics and internal and external communication. 
• Assist with overseeing interns and volunteers assigned to programs. 

Requirements

Minimum Requirements:

• A minimum of one year working in a museum, school or similar education or non-profit environment.
• Experience managing information in databases.
• Experience with logistics coordination.
• Experience in a customer service role.
• Experience engaging with diverse audiences, including youth and families. 
• Interest in or curiosity about country music.
• Knowledge in visual arts or musician/songwriting. 
• Comfortability traveling across Nashville and Davidson County to support program needs.

Preferred Qualifications:

• Experience with CRMs and ticketing systems
• Experience creating reports and project briefs
• Passion for and knowledge of country music
• Proficient on a musical instrument
• Proficient in a second language, preferably Spanish
• Ability to lift 25 pounds

Key Qualifications (Knowledge, Skills, and Abilities):

• Strong organizational, time-management, and project-planning skills
• Strong written and verbal communication skills
• Exemplary customer service and problem-solving skills 
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint 
• Ability to multi-task while working with accuracy with close attention to detail
• Professional independence, initiative, and self-discipline

Conditions of Employment:

• Weekend work is a requirement. The schedule for this role is Wednesday–Sunday, 8:30am–5:00pm. Hours may include occasional nights, weekends, and holidays.
• Driver’s license and vehicle with willingness to travel throughout Davidson County and Middle Tennessee, and transport equipment to and from programs.  

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique. The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics. 

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application. 

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers