Job Title: Outreach Coordinator

Pay: $55,000/Annually

Reports To: Vice President of Programs

Employment Type: Full-Time

FLSA Status: Exempt

Location: On-site/Travel

Summary

The Outreach Coordinator is responsible for developing and maintaining relationships with community referral sources, attending conferences and community events, and promoting Crossroads’ programs and services throughout the community. This role works collaboratively with senior management, program leadership, marketing, intake staff, treatment home coordinators, volunteers, and community partners to support outreach efforts, maintain program census goals, and assist individuals and families with accessing services.

The Outreach Coordinator also provides intake coverage when needed and assists with planning and executing agency events and fundraising initiatives.

Key Responsibilities

• Serve as a liaison to community referral sources, partner agencies, and local organizations
• Represent Crossroads in a professional and positive manner at conferences, fairs, networking opportunities, and outreach events
• Build and maintain professional relationships with referral partners and community stakeholders
• Collaborate with senior management, program leadership, marketing, intake staff, and other departments to support outreach and admissions goals
• Assist prospective clients and families with accessing required services and registrations, including DCP&P, CMO, and PerformCare, while providing warm handoffs when appropriate
• Work closely with staff to maintain census at or above budgeted levels by targeting programs with vacancies
• Develop, maintain, and regularly update outreach referral lists and community contacts
• Complete training on intake and admission functions to provide coverage and support when needed
• Assist with planning, coordinating, and participating in agency events, outreach initiatives, and fundraising activities
• Provide event photos and outreach information to the Social Media Coordinator for promotional posting
• Prepare and communicate plans, reports, and outreach-related documentation clearly and effectively
• Maintain confidentiality and adhere to ethical and professional standards at all times
• Participate in required trainings and professional development activities
• Perform other duties as assigned

Qualifications

• Demonstrated experience in community outreach, event planning, networking, or relationship-building
• Intake/admissions experience in healthcare, behavioral health, or social services preferred
• Strong interpersonal, organizational, and communication skills
• Ability to prioritize responsibilities and work independently as well as collaboratively
• Assertive, flexible, detail-oriented, and highly organized
• Ability to engage professionally with diverse populations and community partners

Education/Experience

• Bachelor’s degree preferred; equivalent experience may be considered in lieu of a degree
• Minimum of one (1) year of experience in outreach, event planning, customer service, admissions, or business development-related roles preferred

Computer Skills

To perform this job successfully, an individual should have proficient knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Experience with Electronic Health Records (EHR) systems is a plus.

Work Environment and Expectations

• Combination of office-based responsibilities and community-based outreach activities
• Requires local travel and attendance at evening and weekend community events as needed
• Must maintain confidentiality and adhere to all ethical and pro

We Offer Excellent Perks and Benefits:

• Medical, Dental and Vision benefits
• 401k, Life & Disability Insurance
• Generous PTO
• Paid Training & Career Advancement
• A Great Team Environment
• Competitive Wages
• DailyPay – A benefit that allows you to access your pay when you need it
• HSA & FSA
• Life Assistance Program
• Wellness Programs & more!

WHO WE ARE: Crossroads Programs, an affiliate of Apis Services Inc., is a nonprofit 501c3 behavioral health agency celebrating 40 years in service. We provide safe and supportive residential treatment opportunities and therapeutic services to empower youth ages 5 to 21.

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment. 

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.