Service Assistant — Nelson Mazda Murfreesboro

Full-Time | Hourly | Murfreesboro, Tennessee | $18/hr, Paid Biweekly

Job Summary

The Service Assistant at Nelson Mazda Murfreesboro will be responsible for providing exceptional customer service and support to clients at our dealership. This role is a full-time, hourly position in the auto industry located in Murfreesboro, Tennessee. The Service Assistant will work as an individual contributor and will report to the Service Manager. This position offers a competitive compensation of $18 per hour, paid biweekly.

Benefits

We are proud to offer our team members a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance: Comprehensive health coverage to keep you and your family healthy.
• 401(k) with 100% Company Match: We match 100% of your contributions up to 6% of your salary — invest in your future with us.
• Paid Time Off (PTO): PTO eligibility begins after 90 days of employment.
• Company-Paid Training: We invest in your growth with fully funded training and development opportunities.
• Discounted Gym Memberships: Stay active with access to discounted gym memberships at participating facilities.

Responsibilities

• Greet and assist customers in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or person
• Provide information and answer questions about services offered by the dealership
• Schedule service appointments and update customer records with accurate information
• Communicate with customers about the status of their service appointments and any delays or changes
• Handle customer complaints and resolve issues in a timely and satisfactory manner
• Conduct follow-up calls to ensure customer satisfaction and address any additional concerns
• Maintain a clean and organized reception and waiting area for customers
• Assist service advisors and technicians with various tasks as needed
• Adhere to all company policies, procedures, and safety standards

Requirements

• High school diploma or equivalent
• Previous customer service experience, preferably in the automotive industry
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficient computer skills and knowledge of MS Office
• Detail-oriented and able to maintain accurate records
• Must be able to work flexible hours, including evenings and weekends
• Must be able to stand for extended periods and lift up to 50 pounds
• Valid driver’s license and clean driving record

EEOC Statement

Nelson Mazda Murfreesboro is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We believe that diversity strengthens our team and allows us to better serve our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status. We are dedicated to providing reasonable accommodations to individuals with disabilities in the application and hiring process, and to ensure equal opportunities throughout employment. If you require accommodations, please contact us at [contact information].